Google Nest Community

Geetee · 09-09-2022

Like so many others I cannot perform a factory reset that prevents my chrome cast from trying to connect to a previous router. It seems a common theme is that the Chromecast has been switched off for some time and in the meantime the router has been ...

Geetee · 09-07-2022

My chromecast was working perfectly well until I turned it off for several months. Meanwhile I have changed my Bt router. I have tried to reconnect but it says cannot communicate with chromecast, and I notice that it is trying to connect to the old r...

Geetee · 10-13-2022

Hi Jennifer. I have now been in conversation with Jayson at support and he has solved the problem. I can now set up and cast.The problem was that I was pressing the LED light to reset, not realising there was a not very obvious button nearby, which J...

Geetee · 10-09-2022

Hi.I am awaiting a response from Chromecast support. So far they have not been much help.

Geetee · 10-04-2022

Hi Jennifer.Thank you. I have now received an email.If you leave this open, I will let you know how I get on.I am aware that you, personally, have tried your best but I think it is not solveable.

Geetee · 10-03-2022

There was no email received nor is it in spam. Ask them to send it again please.

Geetee · 10-01-2022

Hi Jennifer. I can assure you that I have not had an email or any other communication.I am now getting fed up with the whole lot.

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