10-02-2024 01:11 AM - last edited 3 weeks ago
I use YouTube, Prime, Disney and Crave. They all give drop frames, I first saw it with my eyes and on YouTube I confirmed with the stats. It's continuous and very annoying.
I tried to change the system resolution and refresh rate, none works.
My Streamer gets 360Mbps network speed, I have a fiber connection.
I have tried a few HDMI cables.
The TV is a Samsung S90D. I have tested the same apps the Samsung OS and on Fire stick, they have zero drop frames. On a second TV (2017 Panasonic 1080p) the drop frames are there too.
So my tests confirm the issue is not from the TV, not from network and not from the HDMI protocol.
More info: Regarding YouTube: there's another bug probably linked: in the stats the viewport is always "1920x1080" on 4K content. In comparison, on YouTube on fire stick and on Samsung OS the viewport is "1920x1080*2.00".
So why is the google streamer outputting 1080p and why is it having drop frames continuously? Visually it looks like a hiccup every 8 to 20 seconds.
Anyone else?
What could be the issue? Is there a firmware bug? Any fix coming?
EDIT: Steps to reproduce on Youtube and see data showing the issue:
Answered! Go to the Recommended Answer.
3 weeks ago - last edited 3 weeks ago
@ByronP it seems you did not read my message because you did not confirm reproducing the steps I gave.
This is very bad support.
a month ago
Please acknowledge reception
a month ago
Hi Skywalker27k,
I appreciate you taking the time to post this over the community space. I am sorry that your Google TV Streamer is not working as expected and is dropping frames in different apps. But no need to worry, help is here.
Our team is aware of this issue and is actively investigating to find a fix. In the meantime, please file your feedback in the Google Home app.
This is really helpful.
Best,
Mario
a month ago - last edited a month ago
What about Deinterlacing? It seems that the new Google Steamer does not support Deinterlacing. Due to this, deinterlacing does not work in videos! This is very sad.
I remember this problem was on the first Nvidia Shield 2019 firmware, but that was 5 years ago! Do Google developers really not know such basic things?
Can you take note of this and add deinterlacing support?
4 weeks ago
Thank you. Please keep us informed.
4 weeks ago - last edited 4 weeks ago
Just open youtube, play any video. Display the advanced stats and you'll see the 2 issues.
- Drop frames keep increasing.
- Viewport is stuck at 1080p
This picture was taken after 4min20 of playback. See low viewport and excessive dropped frames. (note: I paused and resumed at 4min, that's why the network bars have a little gap.)
I don't know about viewport in other apps, but I can see the drop frames in all apps.
3 weeks ago
Hi Skywalker27k,
Thank you for your response and the detailed information. I really appreciate the effort to troubleshoot the issue. Help's here.
Another suggestion for frames is to adjust the display settings from your Google TV Streamer. Here are the steps:
You can adjust the following display settings, depending on the features available on your TV:
Let me know how it goes and keep me posted.
Regards,
Byron
3 weeks ago
Hi @ByronP ,
This is not an issue with my settings. I have already checked those settings.
I am actually an Android TV software engineer, the Google Streamer is among the devices I use for my testings.
Try to reproduce the issue at least on youtube please:
Other devices are able to have viewport at 4k or sometimes it is written "1920x1080*2".
Other devices have zero dropped frames.
3 weeks ago
Hi Skywalker27k,
Thank you for posting. I really appreciate your insights about the device and the situation about the drop frames.
Here are a few suggestions to consider with Google TV Streamer:
The streaming device and Wi-Fi router should be less than 15-20 feet (5-6 meters) apart, ideally within the same room.
4. Reboot the streaming and your Wi-Fi router. Here are the steps:
5. Reboot your router. Here are the steps for an alternative option:
Let me know if you have any further questions.
Regards,
Byron
3 weeks ago - last edited 3 weeks ago
Are you a bot @ByronP ? This is not helpful.
It seems like you did not read my last message.
I gave you steps and asked you to reproduce so you can see by yourself the Streamer is underperforming.
Please reproduce, or transmit to developer team. Here are the steps again:
3 weeks ago
Skywalker27k,
Thank you for your response. I'm sorry for the misunderstanding.
I'm here to help in any possible way to isolate any situation and provide steps to fix your concern.
We are always looking for improvements. I really appreciate the steps you provided. Please share your feedback, your experience, and your thoughts so we can address it better for future updates.
Let me know if you have any further questions.
Regards,
Byron
3 weeks ago - last edited 3 weeks ago
@ByronP it seems you did not read my message because you did not confirm reproducing the steps I gave.
This is very bad support.
3 weeks ago
@ByronP You are still not trying to reproduce the specific steps I gave?
You need to try and confirm if you get the same result.
2 weeks ago - last edited 2 weeks ago
Getting the same problem with dropped frames on my new Streamer. My old Roku works fine.
Also I don't think the viewport matters - that refers to the resolution of the UI, which remains at 1080p. It's the same on my Roku.
2 weeks ago
Your Roku should show "1920x1080*2", not "1920x1080"? I have never seen "1920x1080" on a 4K device except the Google Streamer.
2 weeks ago
Yes, there are visible frame drops on this device. If you turn qms and vrr off and keep only frame rate switching on, and do a fresh restart it's better but there are still visible frame drops Evey 20-30 seconds.
Ggctw had similar issue but it was fixable by disabling hardware overlays, this fix is not working on this device.
This definitely is an issue which makes the device unusable for a daily streamer
2 weeks ago
I have the same problem, is there any new news or will it be fixed, it's very frustrating?
2 weeks ago
Same problem here. Switched from Chromecast to the Streamer and noticing this now too. Very annoying and finally found a post where people are experiencing the same thing, dropped frame(s) every 10-20 seconds resulting in a short stutter in my content. I'm on a Samsung 90c.
I'm not getting my hopes up that Google will fix this though, they will not.
Happy to hear some potential workarounds from the community though...
2 weeks ago
Same problem here, will try a factory reset
2 weeks ago
Same results, dropped frames in Google TV Streamer Youtube stats for nerds, unlike my LG WebOS Youtube app, which has none.
a week ago
Same here. Tested on a Samsung and a Hisense TV. Frame drops ever 20 seconds. Awful when watching Soccer.
a week ago
I'm observing the same issue on my Google Streamer. Tried playing a 4K video on YouTube (https://www.youtube.com/watch?v=w_GYDjKyBPA&pp=ygUMc29ueSA0ayBkZW1v). Viewport/Frames on "Stats for nerds" shows 1920 x 1080 / 30 dropped of 13401. Tried changing TVs/HDMI cables and WiFi networks but nothing seems to help. I also confirmed that Fire TV stick / apple TV plays at 4K on the same video.
@ Google support: Is this a known issue? When do you plan to resolve this? Do we have the same issue with other apps like Netflix/Amazon Prime Video as well?