Ambient mode settings loads blank page

[P1000]

 Ambient mode settings used to work and I had set up my Google photos albums to slideshow on the projector. Now we have random pictures from Google on the screen? 

Is there anything else that I could try?

Thank you very much,

P

[P1000]

I'm not intirely sure which Chromecast we have, but it was working a month a go

[aron_mailbox]

I had the same issue(case number is 6-1165000037558) for Chromecast 1st Gen for last three months.  Ambient mode settings is blank. Google support was useless in fixing it. Please let me know if you are able find a solution for this. Thanks.

[Rusell]

Hi there,

Thanks for posting in the community. I'm sorry to hear that the Ambient mode settings load a white screen.  I'm happy to help you! 

To help me find the best solution, I'll need to ask you a few questions:

• When did the issue start?
• How often does it occur?
• What troubleshooting steps have you taken?
• What is the exact model of your Chromecasts?

In the meantime, you can try the next steps:

• From the home screen, select settings, then go to System and finally hit on restart.
• After the device shuts, to turn it on again, press the power button.
• Restart your WiFi router.
• Check that your Google Home is up to date.
  
• Check for updates on your Chromecasts.

You can check the next articles for further information: Ambient screensaver for Chromecast and Google TV Streamer and  Reboot your Chromecast or Google TV Streamer. 

@aron_mailbox, we recommend that you take a look at this article: How to factory reset your Chromecast or Google TV Streamer - Android - Streaming Help
Tell me how it goes.

Best regards,

Rusell.

[aron_mailbox]

I am having Chromecast Gen 1. Issue started four months back. I did factory reset, reboot and network router reset. But still ambient settings is blank. I also noticed that my Google assistant voice command told on Google home hub stopped working on Chromecast. Please help. Thanks.

[Rusell]

Hi Aron_mailbox,

Thank you for the update.  We understate that you're having inconvenience with your Chromecast (1st Gen). We want to inform you that support for Chromecast (1st Gen) has ended. This means we are no longer able to provide technical support or software updates for this device. We apologize for the inconvenience caused.

This article might be helpful: How to factory reset your Chromecast or Google TV Streamer - Android - Streaming Help

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 

Best regards,

Rusell.