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Chromecas Google keeps loading forevet

Hauht2008
Community Member
  1. My Chromcast Google TV keeps running with Rectangle screen forever after turning on LG TV by Chromecast remote, tried to reset but it didn't work, please advice!my email is #, thank you in advance!
3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Hauht2008, 

 

thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast with Google TV. Let's sort this out. 

 

A few questions: what's the LED status on your Chromecast? How far is it from the Wi-Fi router? Is this an initial set up or working previously?

 

Try these steps:

 

  1. Reboot your Chromecast.
  2. Reboot your TV.
  3. Plug it in on a different HDMI port on your TV.
  4. Reboot your router.
  5. Move it closer to your Wi-Fi router.
  6. Do another factory reset on your Chromecast. Here's a guide: How to factory reset your Chromecast.

Keep me posted.

 

Thanks,

Jennifer

Princesss
Community Specialist
Community Specialist

Hey there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.
 

Best,

Princess