Chromecast 4k With Google TV Will Not Start

[Rayburn]

I have been using 4K Chromecast with TV for a while now and enjoying it, but recently it has not been turning on when I push the power button and the only way to get it to turn on is by unplugging it. Then when it has turned on I have issues with it not transmitting ATMOS or HDR streams until I have gone into settings re selected them and restarted the chromecast from system/restart. It then works fine until the next attempt to use it. It's connected to internet via a LAN Cable. Only been an issue maybe the last month or so, no new equipment or cables, does it if on WiFi or connected to TV direct or through AVR?? IM STUMPED... Any help greatly appreciated. 🙏 

[JaxxB]

Hi 

I’m having a similar problem. I set up Chromecast a couple of months ago and it was working ok Did t use it for a while and now it won’t play. The remote used to switch on the TC but now it doesn’t and all that is displayed on screen is first the google G, then the Google Tv logo, then it looks like it’s trying to load the home page, but the screen then goes black and the who.e cycle starts again.  So frustrating! Any ideas?

[Rayburn]

I think you should factory reset your device. This can be done from the google home app or manually.

How to Factory Reset w/ 'Button' on Chromecast with Google TV - YouTube

Hope you get it working again. Cheers.

[JaxxB]

Thanks, Rayburn. Will give it a try. 

[Juni]

Hi folks,

Rayburn, thanks for reaching out. Did that troubleshooting fix yours? Feel free to reach out again should you have more questions or suggestions; we are here for you.

JaxxB, I just wanted to follow up to see if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Rayburn]

I left a solution for  JaxxB's question. There has been no "troubleshooting" for my question. I still have issues with the HDR not working until i reset the display resolution and restart chromecast in order to get it to work again. Cheers

[Juni]

Hi there,

Got it. Give the steps below a try and let me know how it goes:

1. Plug in your Chromecast into a different HDMI port on your TV.
2. Reboot your TV and Wi-Fi router.
3. Reset your Chromecast Voice Remote.
4. Reset your Chromecast with Google TV (4K).

Thanks,

Juni

[Juni]

Hey there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Best,

Juni

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 

Best,

Dan

[Rayburn]

Sorry, been occupied. After changing ports and rebooting etc the issue still came up however, It looks like it is more of an application compatibility issue as i have changed the colour format and HDR setting and all apps bar one work fine now.  If i stop the app, clear its cache it will then work fine also. Hopefully it will get an update one day.

Cheers Ray. 

[Kimy]

Hi Rayburn,

Have you checked the recent update? The July patch update is now available to most users. Kindly check yours and tell us if everything has been sorted out.

Thanks,

Kimy

[JaxxB]

Hi Juni

Thanks for following up.  I've been away for a couple of weeks so haven't tried the fix suggested by Rayburn yet, but will have the chance toggle it a try over the coming weekend and will let you know how it goes.

Thanks

[Alex_S]

Hi JaxxB,

We'll look forward to your update.

Best,
Alex

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy