Chromecast with google tv crackling sound when switching from a Dolby Atmos source to PCM

[JaccoS]

After finishing content with Dolby atmos, the sound format returns to pcm stereo when using the Google tv menu. This is when the crackling sound starts. When playing content with pcm stereo the crackling sound persists.

google tv is connected to a Philips OLED803 television which plays its sound content on a Sonia ARC. We have 2 chromecast devices 4K. Both suffer from the same issue. Other devices like a media box do make the switch back from Atmos to pcm stereo correct on the same set-up without the crackling sound. 

any ideas on wha is the issue here? I have a video to demonstrate but am unable to upload due to not having permission.

[Flynn]

Wow, this might explain the sound issues I am sometimes experiencing in the menu. Navigation sounds are completely crushed. Not sure if it's after playing Dolby Atmos but that might be the reason.

[JaccoS]

Exactly the same. Could you test if this is after watching Atmos content?

[Anubisq]

I have the same symphton... Do google can solve this issue?

[JaccoS]

It is reported in the Google forum as a bug. See:

https://support.google.com/googletv/thread/207538273?hl=en

[Kimy]

Hi folks,

Thanks for posting here in the Google Nest Community. Kindly check your device for available updates. You can also try a factory reset and set everything up from scratch. Let me know how it goes.

Thanks,

Kimy

[Princesss]

Hello everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[JaccoS]

Hello, this issue occurs with 2 different devices. All provided solutions have been tried and unsuccessful. Issue still exists 

[Princesss]

Hi Jaccos,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[jaccostraaijer]

I filled in the form!

[Kimy]

Hi folks,

Thanks for filling out the form, @JaccoS or @jaccostraaijer (assuming the same person). Our team will reach out to you via email anytime soon, so please continue the conversation there.

I will keep this thread open for one more day. Feel free to create a new one if you have concerns in the future.

Cheers,

Kimy

[JaccoS]

Indeed the same person. I will be awaiting the tracht out of your team.

[Kimy]

Hi JaccoS,

That’s awesome! Since this will be handled by the support team now, I will be closing this case. Don’t hesitate to create a new thread if you have future concerns.

Thanks,

Kimy