Chromecast Connection Problem During Setup

[Miss-sarahsmith]

Hello

I am having problems getting my chromecast set up. I have seen a similar post to this but all the solutions that worked for them have not worked for me.

I used my chromecast without problem for quite a while, but then recently I got a new modem/internet and so I had to reset up all my devices, however I have not been able to get my chromecast set up. I tried deleting my chromecast from my google home app and starting fresh but that didnt work.

In the Google Home app, I am able to find the chromecast and start the set up process. It gets past the 'code' to confirm its the correct chromecast, but then once it tries to connect to wifi an error message pops up that says:

'Connection problem during setup; Could not communicate with your chromecast'

I have tried the following:

-plugging the chromecast into a different outlet and hdmi port

-Making sure that it is close enough to my modem but not touching other devices/wires

-Unplugging the chromecast and waiting 1-2 minutes before plugging it back in.

-Factory resetting it by holding down the button for at least 45 seconds (I tried this twice)

-Turning off data on my phone

-restarting my phone

-restarting the google home app

-Finally I tried restarting my internet modem

Unfortunately none of these solutions worked. I still get the same message when trying to set it up. I would really love to be able to use my chromecast again as I truly do love it and rave about it to everyone. Please help! Any and all solutions are welcome!

[Bigmb]

Thankfully I'm not the only one! Seems to happen to the older ones.

Setting up the new went smoothly.

I hope someone has an answer 

[Megg]

Just started having this issue as well. Between this and YouTube sign in being broken on any Chromecast except the current generation, it feels like I'm being forced into buying the newest model. 

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast. 

Miss-sarahsmith, thanks for being a step ahead of us. Please try to manually connect to the Chromecast SSID. Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again. Using a different mobile phone for set up might also help.

Bigmb and Megg, could you tell us what troubleshooting steps have you done so far? You may also try the suggested steps I've provided to Miss-sarahsmith. 

Also for Megg, with regards to the YouTube sign in issue, please check this thread for future updates. Our team is aware of this and currently investigating it.

Regards,

Jennifer

[Miss-sarahsmith]

Hello Jennifer!

Thank you so much for responding with a suggestion to try. 

I did as you suggested, I went into my wifi settings and connected with the Chromecast SSID and tried to set it up that way with the Google Home app, however after a long time 'thinking/loading' it said the same thing: 'Could not communicate with your chromecast'

I should also mention that I also tried deleting the Google Home app and reinstalling it, but that didn't work either. 

Unfortunately I only have one phone in the household so I can't try it from another. Is there a way to try and set it up with a different device like a laptop? 

[JenniferV]

Hello Miss-sarahsmith,

Thanks for getting back to us. Using a computer to set up Chromecast is no longer supported. To set up Chromecast, we need to use a mobile device. 

Quick questions: how far is your Chromecast from the Wi-Fi router and set up device? What's the make and model of your phone? 

Please make sure your Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router. Also, some phone and/or tablet settings may affect the visibility and connectivity of pairing devices like Chromecast. Please try to adjust the settings of the setup device. See the steps below:

Android devices:

1. Open your phone settings app > Turn on Location Services.
2. If the same issue occurs, turn off the screen overlay (only for Android 6.0 and above). 
   Here's how: 
   1. Go to phone Settings.
   2. Tap on Apps > Apps Manager > Applications.
   3. On the top right corner, tap the gear icon or the three vertical dots.
   4. Look for Draw over other apps or Apps that can appear on top.
   5. In some Android devices, you will need to tap on Special Access first, before you can get to Draw over other apps.
   6. After a list of apps appears, tap on Google Play Services.
   7. Switch the slider to the left to disable.
   8. Reboot the device. Then, try to set up the device again.

iOS devices:

1. Go to Settings >  Bluetooth > Turn on Bluetooth.
2. Check if access to the Local Network is turned on. To turn on the Local Network, go to the phone Settings > Tap Privacy > Tap Local Network > Select the Google Home app.
3. Try to set up the device again.

Let me know how it goes.

Thanks,

Jennifer

[Miss-sarahsmith]

Hello!

Okay so I checked both those settings in my phone. My location services is ON. And I turned off the Screen Overlay. Neither option changed anything, I just got the same errror.

To answer your questions: The Chromecast is within 3-4 feet of my modem (which is beside my TV). My phone is an LG Velvet. 

[JenniferV]

Hi there,

Miss-sarahsmith, yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Bigmb and Megg, how's it going? Did you manage to get your device working?

Regards,

Jennifer

[Miss-sarahsmith]

Thank you so much for all your help! I am sorry its being so difficult! I have filled out and submitted the form.

Thank you!

[JenniferV]

Hi Miss-sarahsmith,

No problem! We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. 

Thanks,

Jennifer

[JenniferV]

Hello Bigmb and Megg,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Regards,

Jennifer

[JenniferV]

Hey Bigmb and Megg,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Bigmb]

Hi Jennifer and Megg,

I fixed it by setting it up with an iPad i had laying arround!

Both my chromcasts working again 🙂

[Jeran]

Hey there Bigmb,

I'm glad to hear that you got your device working again! I'll leave the thread open for now, so we can hear back from Megg, but if you had any other questions or concerns, please let us know!

Best regards,

Jeran

[JenniferV]

Hi Megg,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer