The remote for our main TV just suddenly stopped working. Changed out the batteries, checked the help pages, and still not working. Went to the Google Fiber kiosk in the mall to get a replacement. They do not carry Chromecast remotes, and are out of stock on returned remotes that have been "refurbished". They told me to go to Best Buy or Wal Mart to purchase a new remote there. Both are out of stock. Checked Amazon. They have a limited number of new replacements available, but it will take a week to get it shipped to us. Same thing with ordering on-line with Best Buy and Wal Mart. Why does no one, including Google Fiber, have a new replacement remote in stock, including the local Google Fiber store? One: Google recognizes how much of a piece of crap it is and are losing too much money having to hand out free replacements. So to save themselves the expense of having to keep them in stock, they instead rely on other retailers to stock and sell them, with Google getting a cut of the revenue from those sales. Two: the remote is so crappy and the demand for replacements is so high that no one can keep them in stock. So my solution will be to ditch the Chromecast TV and switch over to Fire TV or Roku (of which there are plenty of in stock in stores, so I can still pick one up today). We were so excited to get Google Fiber, but now that they have dropped Fiber TV and replaced it with Chromecast, the quality of equipment, service and customer service has gone way down hill.
