Chromecast Will Not Connect Why?

[Girlnw]

I get to the "Connecting to Chromcast" but it will not connect to work. I've reset, turned on Bluetooth, paired, and same issue. What do I need to do to get it to work now? Thanks.

[JenniferV]

Hello Girlnw,

Thanks for reaching out and for being a step ahead of us — we appreciate it! To cover all the bases, could you tell us what type of Chromecast device do you have? What mobile phone are you using to connect it to the network? Is this an initial set up or working previously? In the meantime, please reboot your Chromecast, Wi-Fi router, and mobile device. Also, reinstall the Google Home app. 

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hey there,

I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi Girlnw,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer