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Chromecast With Google TV no HDMI signal

KDshow
Community Member

I've had my Chromecast With Google TV for a while, today suddenly my TV shows no HDMI signal, I connected my TV to another device with HDMI and it's working with no problems, I rebooted my Chromecast and tried different HDMI ports, I can see my Chromecast from my phone and I can cast to it, but of course no picture on the TV. 

9 REPLIES 9

Jeran
Community Specialist
Community Specialist

Hey there KDshow,

I apologize about the late response, thank you for your patience! Were you able to fix that HDMI issue? If not, I'd be happy to help out, as I know this issue can be frustrating. Let me just ask you some questions about what's happening:

  • What model of TV are you using?
  • What color is the LED light on the Chromecast?
  • Are you using an AVR?
  • Are you able to test the Chromecast on another TV or screen?

Depending on what LED light the Chromecast shows, we can try a few different troubleshooting steps. I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

KDshow
Community Member

Thanks for your reply 

TV is pioneer 

Led light is white 

Not using AVR

I tested it on another TV and same issue

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help?

 

Thank you,
Jeran
 

KDshow
Community Member

I bought a new one. The old one might have a problem with the HDMI connection, as I see the 2 pins on the left look like not there compared to the new one

JenniferV
Community Specialist
Community Specialist

Hello KDshow,

 

We're sorry for the late response. To confirm, is it working now when you use the new device? If you are still encountering the same issue, please visit this support website article. Also, resetting your Chromecast might help.

 

Thanks for the help, Jeran.

 

Regards,

Jennifer

KDshow
Community Member

No Jennifer, it is not working, I said that I found that the HDMI connection has a pin problem, seems one pin is pushed inside, I will try to cut the HDMI cable and replace it and see if it works

Jeran
Community Specialist
Community Specialist

Hey KDshow,

 

Were you able to get that HDMI connection working? 

 

Just checking up,

Jeran

JenniferV
Community Specialist
Community Specialist

Hi there,

 

How's it going? Did you manage to get your device working?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello KDshow,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer