Chromecast audio suddenly not working

[rjmarshalluk]

After a few months of good performance, my Chromecast now refuses to play any sound from any app.

I have gone through the following steps to try and resolve the problem:

- Restarting the device
- Factory reset
- Uninstall / update Google Home app
- Tested TV audio from different audio sources
- Tested different HDMI inputs (and used different input sources to confirm TV is receiving audio from them)

It's driving me a little crazy that I can't find the solution! Anything else that could be causing this issue?

[JenniferV]

Hey rjmarshalluk,

Thanks for reaching out and for doing some steps beforehand — I appreciate it! To cover all the bases, could you please tell us the type of Chromecast that you have? Please try the steps below:

1. Make sure the Chromecast is connected to the power outlet and if the TV is on the right input.
2. If you're using a mobile device, press the volume buttons on the device while you're in the Google Home app. 
3. Make sure that the TV is not muted.
4. Try to plug in the Chromecast into a different TV screen if one is available.
5. Perform another factory reset on the Chromecast. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Regards,

Jennifer

[JenniferV]

Hi there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hello rjmarshalluk,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[rjmarshalluk]

Thank you! All fixed! 

[Jeran]

Hiya rjmarshalluk,

I'm glad to hear Jennifer was able to help you out! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran