Chromecast audio

[Daniel77]

Hi guys ! Recently I have been having some issues with my chromecast … To be more specific , I connect my phone to the chromecast on my tv , I play a movie on Netflix for example , everything is alright till the movie starts , video streaming works but audio is missing , does anyone have any clue ? I’m desperate 

[Juni]

Hi Daniel77,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should. A few things: which Chromecast model are we working with? Is the TV connected to an external receiver, soundbar, or speakers? Is the TV on mute?

You can try to use another HDMI port and observe if the issue remains. Rebooting your TV and Chromecast device might help too.

Keep me posted.

Thanks,

Juni

[JenniferV]

Hello there,

I appreciate your help here, Juni.

Daniel77, it's us again. We want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hey Daniel77,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer