Chromecast can’t find wifi

[madeliineo]

For some reason my chromecast can’t find my wi-fi. I tried restarting it, resetting, deleting the app but it’s still not showing up even thought it shows my neighbours’ wi-fi which is significantly further away. My laptop and phone connect to it with no problem, I don’t know what else I can do. It was working few weeks ago and nothing seems to have changed since then but it just stopped connecting and then showing the wi-fi.

[Sheriff]

Exact same problem im having. Any ideas anyone? Tried Chromecast help/contact us but no one replied.

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

Quick questions: what type of Chromecast do you have? What's the LED status on your Chromecast? Please reboot your Chromecast, Wi-Fi router and mobile phone. Reinstalling the Google Home app might also help.

If the issue persists, perform a factory reset on your Chromecast. Here's a guide: How to factory reset your Chromecast.

Regards,
Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[JenniferV]

Hello there,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand, Jeran.

Best,

Jennifer