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Chromecast control got stuck in update (Failed) with solid light

MarWell
Community Member

My Chromecast controller was working when I figured out it stopped working and the LED got solid, a couple of hours passed and nothing changed, I started using my phone and checked under Chromecast settings and said, that a new firmware was available for my remote, so I selected it and just a couple of seconds it showed "remote update failed", but the remote got still stuck with the with the white LED solid. Actual Firmware 22.2

Procedure I have made:


1. Turned off the Chromecast and disconnected from the TV and router. The remote LED turned off after 2 minutes, then took out the batteries, and get connected again, soon as everything got connected, the Led got solid with still showing update failed.

 

2. Tried to do a factory reset (holding the home button) and then connected the batteries, but the LED never flashed keep holding home for about four minutes and nothing changed.

 

I don't know if forgetting the remote will fix anything, but any help will be appreciated. Thanks!

1 Recommended Answer

MarWell
Community Member

UPDATE: The guys from Made by Google (Twitter) helped me out.

1. Forgetting Remote (Remote still with Solid LED)
2. Leave Remote without Batteries around 5 minutes.
3. Get remote to pairing mode and connect it again.
4. Update firmware (24.7 and working)

View Recommended Answer in original post

5 REPLIES 5

MarWell
Community Member

UPDATE: The guys from Made by Google (Twitter) helped me out.

1. Forgetting Remote (Remote still with Solid LED)
2. Leave Remote without Batteries around 5 minutes.
3. Get remote to pairing mode and connect it again.
4. Update firmware (24.7 and working)

JenniferV
Community Specialist
Community Specialist

Hi MarWell,

 

I'm glad to hear that everything is working right now and thanks for sharing the steps that helped you to resolve your issue.

 

In the meantime, do you still have other questions and concerns?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.

 

Thanks,

Jennifer

Hi! Sorry for the late response. 

No, I don't have any further issues. Thanks!

JenniferV
Community Specialist
Community Specialist

Hey MarWell,

 

No problem at all! Since you don't have any more questions and concerns, I'll go ahead and lock this thread.

 

Feel free to create a new one should you need help in the future.

 

Cheers,

Jennifer