Chromecast google tv - factory reset

[bartek7]

Hello

Brand new device. At startup I got to the point where I couldn't connect to WiFi (maybe due 2,4Ghz). AFter that I wanted to perform factory reset from the device.

Led status: solid white for 15s, dark for 1s, orange for 5s and so on, so on

Problem: can't factory reset the device with the button. I hold the button for a long time and I have still the same blinking sequence as described. No orange flashing, nothing like that.

ALso I don't see device in the Home app. 

Also the sequence on the TV set:  it goes from Google logo to remote picture in such sequence

Questions:

1. What should I do?

2. Is the device busted?

I spent significant time reading the forums, watching videos not finding the solution

Thanks, please help

[JenniferV]

Hi bartek7,

Thanks for reaching out and for providing detailed information of the issue. Please try the steps listed below:

1. Uninstall and reinstall the Google Home app.
2. Reboot your Chromecast.
3. Reboot your Wi-Fi router.
4. Reboot your mobile phone.
5. Move the devices closer to each other. Make sure it is within 15 to 20 feet of the setup device and the Wi-Fi router
6. Plug in the Chromecast into a different HDMI port on your TV.
7. Try to connect it to the 5GHz band for a better performance.
8. Manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
9. Try to do another factory reset on your Chromecast. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did those steps help?

Regards,

Jennifer

[bartek7]

Hi

So this device is annoying.

I managed to overcome some of the issues by turning off the 2.4GHz network. 

I managed to configure the device to the pointwhere  I fail to connect to WiFi at the step when you have to enter WiFi password. Device does not connect to the wifi. I do all the tips from the troubleshooting and those do nothing.

Any tips?

Thanks

Bartek

[JenniferV]

Hello Bartek,

Thanks for getting back to us and for trying the suggested steps. To isolate the issue, could you please try to set up your Chromecast with Google TV using a mobile hotspot? If it does connect to the hotspot, then the issue will be on your Wi-Fi network. 

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I don't want to be a nudge but I'd like to check if you still need help with your Chromecast. Feel free to let me know if you do.

Best,

Jennifer

[bartek7]

Hi

after kast failure I do nit manage to factory reset it. Also cant find it

[Jeran]

Hey there bartek7,

Here are the two ways you can use to factory reset your Chromecast with Google TV, feel free to try either option:

With the Chromecast Voice Remote

1. In the upper right of your TV screen, select your profile Settings .
2. Select System About Factory Reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, press then hold the button on the back of the Chromecast. The LED should start to blink yellow.
2. When the LED light turns solid white, release the button, and the Chromecast should then reset.
    

Let us know if that works for you, we're always happy to help out.

Best regards,

Jeran

[bartek7]

Ye well. Grom the menu it doesnt work cuz I wasnt able to config the device. From the device it also doesnt work. Any idea why?

[Jeran]

Hiya bartek7,

That is strange, are you able to confirm if the device is getting any power by checking the LED light on the Chromecast device? What color is the LED light?

Best regards,

Jeran

[Jeran]

Hey there bartek7,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[bartek7]

Thanks. To me the device was a bust cuz it couldnt reset. 

lets close the thread

[Jeran]

Hey there bartek7,

I'm real sorry to hear that, I'll go ahead and lock this thread then. If you have any more questions or concerns in the future, please feel free to create a new thread.

I hope you have a good one!

Best regards,

Jeran