Chromecast is not pairing properly with my phone or Nest Hub Max

[Emily1]

I recently added a Chromecast with Google TV to my home (where I already had a Nest Hub Max set up). Set up seemed to go normally, and using the tv with the Chromecast remote works fine. But now when I try to use my Google Home app on my phone or my Nest Hub Max to control the tv, those do not work. On my phone I get a message that says "To control this device's volume with your phone, displays, or Assistant, change your Chromecast settings on your TV". When I try telling my Nest Hub Max to play something on the TV, it tries to complete the request but then just says "something went wrong". All the devices are on the same wifi network. I can't seem to figure out what setting I need to change to get them all to talk to each other - any advice?

[djtetei · Accepted solution]

Verify your Google Chromecast with Google TV Settings - System - Cast options and select "while casting".

Do the same for Google Nest Hub Max and the TV set.

Also enter your applications menu, choose to list system applications, navigate to "Chromecast built-in" application and clear its cache and data.

Finally, restart the devices.

Access your router administrator interface and disable AP isolation protocol.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Emily1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran