Chromecast microphone remote light stays on - Will not reset - Will not connect

[widski]

Hi 

I have searched the forum and tried the following 

1. Hold home and back key 

2. Take battery out, then hold home and reinsert batteries till light pulses. Tried reconnecting device

3. clean out mic

I am using my phone as a remote which works fine for the time being.

Please help thanks 🙂

[JenniferV]

Hi widski,

Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, please replace all batteries at the same time. Do not mix old and new batteries, and do not use lithium-ion or any other batteries with rated voltage above 1.5 V. Factory resetting your Chromecast Voice Remote again and your Chromecast might also help.

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey widski,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer