Chromecast moves erratically

[marcoagk]

Hi, to start I am not sure my Chromecast with Google TV is HD or 4K. It is white and includes a physical remote. FW rev 1.61.329909.

Since today my Chromecast behaves as if the remote control is being used continuously. Like buttons are being pressed erratically. Since I saw a similar post blaming the remote, I opted by removing batteries from the remote. But the issue persists. I am thinking the issue is caused by hardware failure or some defective FW/SW update.

We tried reset to factory, but before setting up apps, the issue restarted.

[Alex_S]

Hi marcoagk,
 

Thanks for visiting the Community.
 

I know how it feels when something isn’t working the way it should, let’s further look into it. 
 

Try these steps:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Do another factory reset.
• Proceed with the pairing process.
   

Let me know how it goes.

Best,
Alex

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy