Chromecast nit working

[Deedeepa]

Hey. 

My Chromecast is not connecting at all. Stopped working suddenly and says No Signal all the time. 

Have tried restarting phone, TV, wifi,Chromecast. 

Have reset Home app still no hope... 

[listairee]

Hello @Deedeepa,

Thanks for reaching out. Have you tried factory resetting your Chromecast? If not, I would recommend doing that. Here's the step-by-step guide on how to perform it for your Chromecast device.

Hope that helps! 🙂

[Juldi]

Hi

I have had similar issue suddenly a wèk ago and have tried this with no luck. I still can't pick up chromecast in google home or smart view on my Samsung phone or tablet

[Juldi]

Thank you. Yes have tried factory reset manually. The Google home App won't do it.

But still nothing

[Muddi]

Hey folks,

Thanks for reaching out. I know how challenging it is not having a working device when needed. I'd love to dig deeper into this. To confirm, have you tried doing a factory reset? What type of Chromecast device do you have? Is the Chromecast plugged correctly into the TV and power source? Is there any LED light on the Chromecast device? Is the TV tuned to the same HDMI input where the Chromecast is plugged in?

@listairee: I appreciate your help here!

Looking forward to your response.

Cheers,

Muddi

[Juldi]

Thanks Muddi

I have it plugged in correctly and even tried a different HDMI port. It was working one day, then the next not.

We got a new modem a couple of weeks prior but it initially worked with with this as did all the devices connected to Google Home. Then it stopped finding Cromecast over night but no issue with other devices.

We have factory reset and change f our wifi and PW to the previous but nil success.

I think I have a gen 2 perhaps- the round one not the original key shape.

however I have a gen 1 running of the same Google home account at another location which is still working with Google Home. 

I am wondering if it may do with a Samsung update? As I didn't update the old Samsung device at the other house because of the issue I am having

[Muddi]

Hey Juldi,

Thanks for the information. To confirm, is there any LED light on the Chromecast device? What can you see on your TV screen (Black screen or G icon)? Have you tried it on a different TV? What is the model of your phone/tablet? Do you see a Chromecast SSID on your phone's WiFi list? 

Keep us posted.

Cheers,

Muddi

[Juldi]

Yes light is white

Orange when I reset it then white once orange stops blinking.

Black screen with G. I can connect  from there. Then Sometimes ut will let me change ambient background and sometimes it won't but it can't be found when I cast from my Samsung tablet which may be a Galaxy A I think. Been using it fine until the other week. 

2 chromecasts on 2 TV's in the house both used to work with mine and hubby's tablet then suddenly stopped

Chromecast doesn't appear on my wifi list 

[Muddi]

Hi Juldi,

Thanks for the information. Could you tell me when and where you purchase your device?

Cheers,

Muddi

[Muddi]

Hey Juldi,

 I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Juldi]

Purchased 2019 ago at Officeworks

Sorry I am away ATM so a bit slow in replying

[Muddi]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[Juldi]

Sorry I have been away.

I was able to connect successfully in another house with a different wifi.

Does this indicate that it is my home wifi that is the issue? As at home received the message that ut was set up but can't be found

[Muddi]

Hello Juldi,

Sorry for the delays. Since your device is connecting and working on a different network, this indicates an issue with your network. Please make sure to disable AP or Client isolation on your router.

Cheers,

Muddi

[Juldi]

Thank you

Yes, so I factory reset my router and it's working!!

Yeah!

Thanks for all your efforts to help

[Princesss]

Hey Juldi,

That's awesome! Glad to know that it is already working.

Since this has been resolved, we'll consider this complete and will lock the thread now. Feel free to start a new one if you need assistance with your Chromecast devices and the Community would gladly help.

Best,

Princess