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Chromecast no reaction

Marcel2
Community Member

Hi . With my chromecast was everything good . Was confirmed and worked nice . Till today . Since today is like locked and I can do nothing . When Its pluged , i see only G from google logotype and there is reaction for nothing . Any buttons, nothing . I was tried to disconect router and chrome cast - nothing . In My google home i deleted all setings and all conections . Still nothing . Worse . Now i cant conect with bluetooth or WiFi and start configurate chromecast again . Chrome cast is invissible for my phone . Remote works but Is No reaction to tv . I saw every tips on websides , but nothing helped . Maybe You have some idea? I made all corect couse worked good before but now - I dont know . With WiFi is all good and tv also . Please help

17 REPLIES 17

marinerhemant
Community Member

Same issue. Multiple restarts and nothing.

Hi folks,

I'm sorry to hear that you're having an issue with your Chromecast device, but thanks for doing some steps beforehand — I appreciate it!

To cover all the bases, what type of Chromecast device do you have? What's the LED status on your Chromecast? Could you please factory reset your Chromecast then manually connect to the Chromecast SSID? Here's how you can connect to the Chromecast SSID: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Let me know how it goes.

Thanks,

Jennifer

Hi Jennifer,

I tried to factory reset, but to no avail. No longer how long I press the reset button, nothing happens.

Thanks,

Hemant

Hello marinerhemant,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Hello,

I contacted Google Support earlier and they said that since the device is out of warranty, I should just throw it away and buy a new one. I've filled out the form again to see if anything comes out.

Thanks,

Hemant

Hey marinerhemant,

 

We got your form and I've also been able to see the interaction that you had with our support team. Since we have exhausted the troubleshooting steps for your issue, the next best step is to replace it. 

 

However, as much as we'd love to replace your device, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let us know if you still have other questions.

 

Marcel2, how's it going? Still need help?

 

Best,

Jennifer

I had still my warranty so I sent it back to store . I have still No answer what next so we will see . Any way thank You for help . 

JenniferV
Community Specialist
Community Specialist

Hello Marcel2,

 

Thanks for getting back to us with an update. To verify, did you return the device to our Google Store or to a retail store? 

 

Keep me posted once you hear any news from them.

 

Thanks,

Jennifer

Marcel2
Community Member

I sent it to retail store where i bought my chromecast . Yeah sure ,  i will post if i will get some feedback from store .

JenniferV
Community Specialist
Community Specialist

Hi Marcel2,

 

Sounds like a plan! I'll wait for your update — no rush.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Marcel2,

 

It's me again. I want to check if you were able to receive any response from the store where you purchased your device. 

 

Keep me in the loop!

 

Thanks,

Jennifer

Still nothing.  Im from Poland so sending time from my country to service ( im not sure but I think its US )is litlle bit longer than normal country spedition. Im looking forward and I will let you know . 

JenniferV
Community Specialist
Community Specialist

Hello Marcel2,

 

Understood — take your time. I'll wait for your update here.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Marcel2,

 

I don't want to be a nudge but I'd like to check if you have any update about the status of your device. Let me know if you still need help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Marcel2,

 

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Hi . Sorry for delay . I Got still No answer and any update from company so im still waiting . You can freely close thread . If I will have any other or new problems i gonna open new one . Im not sure how many time they gonna need to give me some info, so please close it . I was looking for help here , to fix it by myself so now its not nessecery to continue thread . Any way , thank You for Your help and support.  All best !

JenniferV
Community Specialist
Community Specialist

Hello Marcel2,

 

Understood. If that's the case, I'll go ahead and lock this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best,

Jennifer