Chromecast not connecting to nest wifi

[carlol]

Chromecast was working, disappeared off the network, could not cast to it

I tried to add again via pixel 6 but when I try to add to my home nest wifi, it states cannot connect to wifi

I restarted router, restarted phone, factory rest Chromecast, powered everything off few minutes, same issue 

Next step was to factory reset Chromecast again, connect to my pixel 6 hotspot , it can connect 

Reset everything again, tried with my home nest wifi, still won't connect, nothing is paused amongst wifi devices 

Any ideas? 

[JenniferV]

Hi carlol,

Thanks for reaching out and for being a step ahead of us. 

A few questions: are you connecting the Chromecast to your main router or in the Nest WiFi points? How far are your WiFi points with each other? Are you using a modem-router combo with your ISP?

I'll look forward to your response.

Regards,

Jennifer

[carlol]

Main router, 5 metres away , ISP is starlink , hardwired cable to nest router 

It was working for over a year , it just stopped being available as a device I could cast to 

[JenniferV]

Hey there,

Thanks for the swift reply. Could you please confirm if other devices can connect to your network? Where is your phone connected to? Please try to disconnect your Nest WiFi router from your modem and check if you can connect your Chromecast directly from it.

Thanks,

Jennifer

[JenniferV]

Hello carlol,

It's me again. How's it going with your Chromecast? Do you still need help?

Best,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer