Chromecast not working

[Chutney]

My phone and Chromecast are on same wifi network yet can only reboot Chromecast from home app. Was working fine now not. I have rebooted everything more than once. Chromecast is connected but phone home

[JenniferV]

Hello Chutney,

Thanks for reaching out. Could you tell us more about your issue so we can further assist you? Are you unable to cast video content to your Chromecast? What's the LED status on your Chromecast? Please reboot your Wi-Fi router and plug in the Chromecast into a different HDMI port on your TV. Plugging it on a different TV screen might also help.

If the issue persists, please factory reset your Chromecast. 

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hi Chutney,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer