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Chromecast remote not working

ET1
Community Member

I factory reset my remote and chromecast  as it was not working, but I can’t get to the paring screen because it’s stuck in the “introducing profiles on GoogleTV” screen and I can’t click on the get started. 

 

1 ACCEPTED SOLUTION

kiltguy2112
Silver Product Expert
Silver Product Expert

Have you tried using the Google TV app on your phone to get past the message?

View solution in original post

4 REPLIES 4

kiltguy2112
Silver Product Expert
Silver Product Expert

Have you tried using the Google TV app on your phone to get past the message?

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, kiltguy2112.

 

ET1, how's it going? Do you still need help? 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello ET1,

 

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey ET1,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran