Chromecast router connection problems

[CharlieM]

I've had my Chromecast for 5 months now and regularly us disconnects itself from the WiFi claiming there is no connection available. Doesn't matter what app I'm using at the time or how long it's been on for. There's no specific definable reason for it.

All other devices in the house connect fine to the router including other Nest products. The only way to regain connection is to restart the Chromecast which is really frustrating if you're just getting into a movie.

The FAQ's list ways to deal with issues with the router but no acknowledgment there could be any issue with the Chromecast or how to resolve this.

Has anyone else come across this issue? Any solutions?

Thanks in advance.

[djtetei]

Keep in mind that a router has a limit fie the number of devices it can handle wirelessly.

Put a gigabit Ethernet wired connection in there.

[CharlieM]

That's helpful. Thank you. There's only 2 other devices connected wirelessly making a total of 3. 

The router is in another room with my pc connected via ethernet. so I'm unable to use an Ethernet connection to the Chromecast. 

However if I don't find another solution I'll see about moving things around.

Thanks for the suggestion.

[djtetei]

How many Lan ports your router have?

If it has more than one, you can route a cable from one of the free LAN ports to an ethernet adapter.

If it only has one LAN port, put a LAN switch to good use.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[CharlieM]

Hi,

This still doesn't work properly and I've not had a reply that helps yet. So I'd be grateful if we can leave the post open.

No one seems to think there could possibly be a fault with the Chromecast and I'm wondering if there might be. I'd be grateful of more insights and responses. Beyond 'use and ethernet connection'.

Thanks.

[djtetei]

How many Lan ports do you have on your existing router?

Have taken into consideration that the Chromecast device do not receive a stronger WiFi signal because of the distance between it and the router?

[CharlieM]

Hi,

There is only one wall between them and I've move the Chromecast to a position of least interference given the short lead on the Chromecast but it's still behind the TV which is a barrier. Is it possible to get longer leads so I can move it out from behind the TV for clearer signal?

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[CharlieM]

Hi,

Yes, the problem persists. And as I've explained above to the only answer/suggestion, the router is in another room and it's unsuitable to run an ether connection from it. 

So I'm still looking for suggestions if anyone had any idea what the issue could be? 

Thank you 

[djtetei · Accepted solution]

You can use a HDMI cable extender or a HDMI switch.

[CharlieM]

Thank you. I'll look into that on pay day and see if that helps. 

[Jeran]

Hey there CharlieM,

Were you able to give djtetei's suggestion a try?

Best regards,

Jeran

[CharlieM]

Hi, not yet. I'll have to wait until payday to buy the lead. So it will be the new year before I know if it solves the issue.

Thanks, Charlie.

[Jeran]

No problem at all! I'll leave the thread open for as long as you need.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[CharlieM]

No thank you, I got the HDMI extender and so far that seems to have solved the majority of issues. It still struggles sometimes. but far less than it did.

Thanks 🙂

[Jeran]

I'm glad to hear that it's been working out, at least for the most part! In that case, I'll go ahead and lock up the thread for now. If you run into any more issues or have any more questions in the future, feel free to create a new thread.

Thank you for helping out on this, djtetei!

Best regards,

Jeran