Chromecast set to wrong country

[Scruby]

I’ve set up my Chromecast and it’s working fine but I cannot access all desired content as it has set up as UK device despite me being in Australia. 

I’ve set the correct location in Australia on the device but my Google account was originally created in the UK.

How can I make it set as Australian so I can access the Australian terrestrial content that my kids love?

[Cathal_S]

Hi Scruby,

You'll need to change the country for the Google Play store as this is where the apps are installed from.

How to change your Google Play country:

https://support.google.com/googleplay/answer/7431675 

[JenniferV]

Hi there,

Thanks for the help, Cathal_S.

Scruby, how's it going? Were you able to check the link probvided by Cathal_S?

Thanks,

Jennifer

[Scruby]

I’ve changed the country on Google Play as recommended but it has not made a difference. I read it could take a couple of days to filter through but it’s been 4 days now.

any suggestions?

[JenniferV]

Hi Scruby,

Thanks for getting back to us. Please reboot your Chromecast and try again. If the issue persists, factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Scruby]

It didn’t work. I’ve restarted and returned to factory settings but Australian apps are still blocked.

[JenniferV]

Hi Scruby,

Yikes! Could you try to use a different Google Account to set up your Chromecast with Google TV and test if the same issue persists? 

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did you manage to get your device working?

Thanks,

Jennfier

[JenniferV]

Hey Scruby,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Scruby]

Thanks for your help. I gave up in the end and just created a new Google account specifically for using the Chromecast. I’d hoped to fix it but there didn’t seem to be a solution.

[JenniferV · Accepted solution]

Hi there,

Thanks for the update. If it still didn't work after creating and using a different Google Account, please fill out this form so we can take a deeper look into this.

Thanks,

Jennifer

[JenniferV]

Hello Scruby,

Just checking back in — have you fill out the form?

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hi Scruby, 

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer