Chromecast w google TV 4K - Cast from Smartphone Netflix app chromecast did not show up

[triniton]

I have a problem since 3 weeks (t hink).
I want to cast from netflix to my crhomecast 4k but it is not available in Netflix.
Only devices i will see are my old Chromecast 2nd gen and my two Google Hubs.

This is only a prob in Netflix, in other streaming apps Disney+ i find all of my devices.

i have reset my complete homenetwork router - also cleared cache from phone and from the apps /installed apps new. And reset the chromecast 4k itself. 

Nothing helped yet. It is very fruistraitiung.

Any hints to solve this prob?

[Jeran]

Hey there triniton,

I apologize for the late response, and I thank you for your patience! Were you able to fix that Netflix issue? If not, I'd be happy to help you figure this out. I've done a little research, and it sounds like you've already tried some of the most common troubleshooting steps. Here are a few more things you can try:

• Make sure your Chromecast with Google TV is up to date. You can check for updates by going to Settings > System > About. If there's an update available, install it.
• Restart your router. Sometimes a simple restart can fix connection problems.
• Unplug your Chromecast for 30 seconds, then plug it back in. This can sometimes reset the device and fix connection problems.
• Clear the cache and data for the Netflix app on your phone or tablet. To do this, go to Settings > Apps > Netflix > Storage & cache > Clear cache and Clear data.
• Reinstall the Netflix app on your phone or tablet. To do this, go to the App Store or Google Play Store and search for Netflix. Tap the Install button to reinstall the app.

If you've tried all of these steps and you're still having trouble, you can contact Netflix support for help. They may be able to identify the problem and offer additional troubleshooting steps.

I hope this helps, and if you have any more questions, please let me know.

Best regards,

Jeran

[Muddi]

Hi there,

How was your device? If you have additional questions or concerns about your device, please do not hesitate to update the thread, and we're glad to help.
 

Cheers,

Muddi

[Muddi]

Hey triniton,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi