Chromecast with Google TV 4k: "Camera feed is not available" for Nest Cam (wired) and Nest Doorbell

[ColinGuy]

Edit: 02/23/2023 - Confirmed working on both of my devices. Thank you so much for the attention to this issue!!

When I attempt to see my Nest Doorbell (battery) or my Nest Cam (Wired) on my 4k Chromecast with Google TV, I receive a message on the TV "Camera feed is not available".

I just received the Chromecast at my house today (Feb 6th, 2023). It is running Android TV OS Version 12, Android TV OS security patch level July 1, 2022. Kernel Version: 4.9.269, Android TV OS build: STTE.220621.019.A2.9082754.
My Nest Cam (Wired) is on software version spencer-user 1.65 OPENMASTER 326080 release-keys.
My Nest Doorbell (battery) is on software version gq-user 1.65 OPENMASTER 326080 release-keys
I have a fibre connection to my house and it is a small house with no connection issues to any device.
Since receiving the chromecast I added it to my Home. After this error I removed all three devices from my home, re-added the chromecast first, followed by the Nest cam and then the doorbell. Problem persists. I then tried a different WIFI connection and went from my Bell router to my Google Wifi. Problem persists.

I then removed all items from my Home and unlinked all accounts. I made a new home and re-added the chromecast followed by the cameras. Problem persists. In between each of these steps I am factory resetting each device everytime. With this new home set-up I tried a different WIFI again, problem persists. I tried adding the cameras first and then the chromecast. Problem persists.

I ensured my NEST account is the same as my google account and matches my home. Everything is all on the same google account. I removed everything from my Nest account and removed the home again and the address. I re-added Nest first, then the google home and re-added the items after a factory reset. Problem persists.

Just a note, I can ask my Nest Hub to show me either camera and it works and displays correctly. An odd thing though is that if I ask my phone to show me either camera on my hub (Rather than asking the hub itself) my phone tells me "sorry it looks like cam doesn't support streaming to remote screens".

Another oddity I discovered in my troubleshooting is that if I am in the Home app, and I hit the letter at the top right, then go to "assistant settings" and then choose "Devices" the chrome cast always shows up twice AND when you click either of them the screen flashes and it does NOT take you to the chromecast settings (whereas if I touch any of my other devices like my hubs or speakers, it brings me right to the Settings screen for that item in the Home app).

Devices factory reset ten seperate times in my troubleshooting. Renamed devices, 3 different wifi's, 2 different homes including starting from scratch for every item I own by removing and unlinking every account I had attached to home and making a new home. Same with my Nest profile.

Problem persists.

I read the blog post from July 27, 2022 telling me that I can do exactly what isn't working, so someone please tell me what I'm missing. Frankly, the fact that I am having this much trouble with such a simple task is embarrassing for a company as large as google. 

Edit (Feb 9th, 2023): I spent another day troubleshooting. I have previously had another google account, so yesterday I spent the time removing every association between me and that other account and finished by erasing that google account. I then went through the process of again erasing and unlinking everything, factory resetting every device and deleting my home. I started from scratch and ensured again that I only used the one google account to add every device onto the same wifi. I started with the Chromecast again, followed by a nest cam. It asked if I had set-up another NEST device yet which I hadn't so it said it would make a new Nest network ( i was very hopeful at this point), unfortunately, this did not resolve the problem. 

I came across a reddit post talking about 'ghost' devices in assistant which I had on my wifes google account and the double chromecast issue on my own. So I went through and got an old google home app to try and remove remnants of these devices, this also did not work and did nothing to remove the duplicate chromecasts in my assistant settings. Problem persists.

[Derpa]

Hey there. You responded in my post, as I am having the same issue. I did almost all the same trouble shooting steps as you and still have this issue.

Unfortunately Google has a track record of releasing lots of new products, then offering no support for them and shortly after abandoning all updates, tech support without ever having them work as advertised to begin with. They do this with aquisition technology quite regularly, Fitbit, Nest ,etc etc. They are basically buying the user base and then killing off the products leaving the user base to choose between badly working Google products or leaving the platform they bought into.

Unfortunately as much as I like the idea of Google Assistant smart home infrastructure, the harsh reality is that their interoperability of products is getting worse and worse.

I won't hold my breath but I still  hope someone finds a solution or Google miraculously releases an updated fix. I have been posting and searching on Reddit as well...

[dstncaldwell]

Hello I am also having issue again. Picture is below! It was resolved and now it back again. Here is the thread that was chatting on when it broke for me first time https://www.googlenestcommunity.com/t5/Chromecast/Unable-to-show-Google-Camera-on-Chromecast/m-p/332....

I hope they fix this ASAP. 

[Aera]

I noticed this issue today as well, but only for my wired nest cams, it's still working for my nest doorbell (also wired).

[dstncaldwell]

My Nest Doorbell Battery and my wired Nest Cameras are all doing this same thing. I thought for sure Google would have responded on here by here.

[21daqueen]

Same here still getting the blank screen with camera icon

[Reitan]

I have same problem. Have only nest wired cam gen2. Work on nest Hub gen 2. But not on my new cromecast tv 4K. Live in Norway

[ddlepage]

same problem

[JenniferV]

Hi folks, 

We know how important this feature is for you. Our team is aware of the issue and currently investigating. While they’re working on this, could you please try the steps below?
 

• Reboot your Chromecast with Google TV.
• Reboot your Nest Cameras.
• Factory reset your Chromecast. Here’s a guide: How to factory reset your Chromecast.

Best, 

Jennifer

[Conehead]

Hi I am reopening the thread below:

https://www.googlenestcommunity.com/t5/Chromecast/Unable-to-show-Google-Camera-on-Chromecast/td-p/33...

I have x3 google outdoor battery cameras, they all work perfectly in the home app ad are on nest aware subscriptions.

4 weeks ago i noticed I was unable to view them on my Chromecast 4k, always shows "camera not avail" i have other legacy nest cameras that all work fine with the Chromecast.

The previous thread had the same problem and I am not sure how it was fixed, please help?

[CDeRusha1]

I'm having the same problems but mine is on the Gen2 Google nest wired cameras connecting to my 4K Google chromecast or my chromecast equipped TCL TV

[JenniferV]

Hi there,

I'll merge this thread to a similar trending issue on this thread. Our team is already working on it and we suggest checking the main thread for future updates and advanced troubleshooting. Also, please be advised that this thread will be locked once merged successfully.

Best,

Jennifer

[Gsingh]

Honestly, It seems like all community specialist are here to just lock the threads, and they have zero knowledge about the products and are never helpful and almost useless people here. This issue is persisting since years now, neither they are reporting to technical teams nor they are making any efforts to get it fixed. 

[ColinGuy]

Thank you for the response, I look forward to progress made by the team. I will await further updates.

[JenniferV]

Hi ColinGuy,

No biggie! You can also try the suggested steps above and let me know if that works for you.

Regards,

Jennifer

[ColinGuy]

Hi Jennifer, 

You read my post right? 😂

I've gone ahead and tried those steps. They haven't worked. I await a backend correction or I imagine a frontend software update from Google to correct the issue.

Best,

Colin

[CraigAD89]

Hey Colin, were you able to solve the issue? I’m having the exact same issue with my Google TV with Chromecast built in.

[CraigAD89]

Hey Jennifer, I am having the same issue as the above poster. I have a wired Nest Camera, as well as the entryway Doorbell Camera.

My Hisense Google TV with Chromecast Built-In is showing an error (camera with a line through it) when I try to stream either camera on my TV.

I read through the thread but did not see any answers to how I solve this issue. Can you please give me the answer to fix it?

Thanks,

Craig

[21daqueen]

Exact same issues and tv and nothing is fixing it 

[Chromeuser]

The chromecast will receive from our old nest camera set up in the nest app. The newer cameras that were set up on Google home so no feed available on chromecast. The newer camera work on all our other devices, just not chromecast. Thanks 

[JenniferV]

Hello Chromeuser,

Thanks for posting. I'll merge this thread to a similar issue in the Community. Our team is already aware and currently investigating it. I suggest that you follow the main thread for updates as this thread will be locked automatically once merged successfully.

Regards,

Jennifer

[Tamrow]

I just purchased a Google nest cam with floodlights for my driveway and would like to be able to watch the live feed on my LG tv that has Google Chromecast with Google tv. I followed the google support instructions to use google assistant to request the nest cam to show my “Camera Name” on my “chromecast tv device name” and every time I do the tv displays the message “camera feed is not available” with a camera icon with a line through it. I am following the Googles support page steps exactly as they are listed. Any help would be appreciated. Thank you.

[Cathal_S]

Hi Tamrow,

This is something that has been reported to the Google Nest team and is currently being investigated.

[CDeRusha1]

I'm having the same issue but with my 5 Google gen2 wired cameras....I can view them on my phone app perfect but cannot cast them to my chromecast dongle nor my embedded chromecast TCL tv, and cannot get any help from Google 

[Cathal_S]

@CDeRusha1 

I don't work for Google myself I'm a product expert with some communication with the team.

I also only have indoor wired cameras and have this issue myself. I can assure you that the team is aware of this and they are currently investigating and working on a fix.

[JenniferV]

Hello folks,

Our team is aware of the issue and currently investigating. Please keep an eye out on this thread for future updates as this thread will be locked automatically once merged in the main one.

Thanks for the help, Cathal!

Best,

Jennifer

[CDeRusha1]

So I have 5 2nd Gen wired Google cameras connecting to 5 separate chromecast devices. They worked until I upgraded my spectrum business internet. I had them working briefly after the upgrade but now I cannot get them talking. I can see and hear all camera action on my phone through the home app, but when I try to ask the assistant to show me ___ camera, I get " Camera feed is not available".......HELP!!!

[EmersonB]

Hi CDeRusha1,

Thanks for reaching out here in the Community. To know more about this issue, I'd like to ask some questions: How far are your Nest cameras to your Wi-Fi router? Were there any recent changes to your Wi-Fi router? Are you getting any error code?

Try restarting your Nest Cameras:

• Plug your Nest Camera into a power source.
• Locate the reset pin between the cord and the support arm.
• Press the pin then release it (you can use an unfolded paperclip or a thumbtack).
• Your Nest Camera will restart, and the status light will be steady, solid white.

Looking forward to your response.

Best,
Emerson

[CDeRusha]

How far are your Nest cameras to your Wi-Fi router?-  About 40 feet with only 1 wall separating them

Were there any recent changes to your Wi-Fi router? Yes and I have gone through a factory reset of the chromecast devices and reconfigured them all

Are you getting any error code? -Yes "Camera feed is not available"

Try restarting your Nest Cameras:- Done 

Plug your Nest Camera into a power source-  They all have a dedicated outlet. 

Locate the reset pin between the cord and the support arm- I have done that multiple times.

****I am able to view all camera feeds on my phone via the home app. I am not able to cast my cameras to my chromecast devices, nor am I able to see the feed via the embedded chromecast enabled TCL TV's.

[EmersonB]

Hello folks,

Our team is already investigating this. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.

Regards,
Emerson

[CDeRusha1]

What is the link to the main thread?

[JenniferV]

Hello CDeRusha1,

You are replying in the main thread now. All the threads that have a similar issue have been merged to this thread.

Thanks,

Jennifer

[ss2016]

I have been away for 2 months and my Google wired doorbell has stopped streaming via chrome cast to my TV. I can see the doorbell output on my phone and Google home. I can cast to my TV from my phone and the 3 items all display the same ambient pictures. They are all on the same network. As i have said I have been away and it has stopped. I have restarted everything. All devices show as before on Google home. What next?

[2ndShadeau]

Same issue here

[EmersonB]

Hello folks,

Our team is already investigating this. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.

Regards,
Emerson

[ss2016]

Can you put a link to the thread you are going to merge it with please.

[JenniferV]

Hello there,

ColinGuy, understood. Keep an eye out to this Community thread for future updates — thanks for bearing with us.

ss2016, you are now on the main thread where the thread you previously responded to was successfully merged. However, for your reference, here's the main thread's link. 

Thanks,

Jennifer

[JenniferV · Accepted solution]

Hey folks, 

Our team investigated and is confirming the issue should be resolved. If you're still experiencing this behavior please let us know so we can further assist you.

Best,

Jennifer

[dstncaldwell]

Yes mine is working now. Thank you!

[JenniferV]

Hi dstncaldwell and Derpa,

Awesome — thanks for letting us know! Give us a shout if something comes up, you know where to find us.

Regards,

Jennifer