Chromecast support

[Qryssian]

Chromecast remote only connect via HDMI CEC for audio control - no IR option. 

I attemtoed to get support via the support link in the Chromecast manual which routes you to Just Ask!  They get you by quoting a 2$ service fee which turns out to be 66$ / month!   I called immediately after a demanded a refund which after arguing with the representative for 10min, finally succeeded in getting.  That was borderline fraud and at the least an unethical business practice.  Google has become a hands off unsupportive company and I'm considering returning everything that I recently bought from them.

[ovidioj]

Hello @Qryssian,

Thank you for reaching out to the community. I’m truly sorry to hear about the misleading information you received regarding Chromecast support fees.

I understand how frustrating it can be to be quoted a lower price and then discover a higher ongoing cost. While I cannot comment on specific third-party practices, Google offers free Chromecast support through a variety of resources, including:

• Official Chromecast Help Center: This comprehensive resource offers troubleshooting guides, FAQs, and a wealth of information: link to the Chromecast Help Center.

I'd be happy to assist you further in navigating these resources or troubleshooting any Chromecast issues you might be facing. Feel free to ask!

Regards, 

Jorge