Chromecast with Google TV remote control - TCL TV

[leonlevy]

Chromecast with Google TV remote control doesn't work with a TCL TV, I had restored the TV, the Google,  remapped the buttons and nothing happen, the IR signal only works very close to the TV IR sensor,  less than 40 cms. Can someone help please? 

[djtetei]

Replace the remote control batteries.

Even if the Chromecast device report a good battery level, in fact, the batteries are too weak to send an optimum infrared signal.

[leonlevy]

Thanks, but I already did it,  it's was the first I did

[leonlevy]

Anyway I changed them but nothing happened 

[leonlevy]

BTW, the control IR works perfect with a Samsung TV and with a Pioneer AV

[djtetei]

Then, it looks that the IR receiver on TLC TV is the problem.

[leonlevy]

No it's not the problem deu several reasons, 1. the orginal one works perfect without paring BT 2. I have an universal control and also works, 3. I owns 2 TCL's and it is happening in bought, include I bring the control to the TCL show room shop and doesn't work with anyone,  thanks anyway 

[leonlevy]

I read in other forums that this failures start after last control firmware updated few months ago 

[djtetei]

The Chromecast with Google TV remote has to pair Bluetooth in order to work in the first place.

I also use the Google Chromecast with Google TV and it is working flawlessly with its software up to date.

[leonlevy]

With a TCL tv? Because I own a Samsung tv also andt it works flawlessly like you said, the issue is with the TCL TV's only

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[leonlevy]

The remote control still not properly working, no changes

[Josh2893]

I also have this issue on my tcl tv. I even purchased a IR repeater to see if that worked but no. My guess is the codes the remote are sending out via IR are slightly off but when your close enough to the TV they happen to work.

Work around was to enable T-link in the settings of the TV. This allows the Chromecast to control the TV volume using CEC over the hdmi cable.

One irritating thing is that these TCL TV's don't support power off via CEC, can turn the TV on via chromecast remote but then have to turn the TV off via The TV remote. 

I Probably should have just bought a better TV haha. 

[Josh2893]

Also you need to enable CEC in chromecast remote settings to control the volume too. 

[leonlevy]

The same in  my both tcl tv, can not be turned off through cec only turned on and volume  works

[Pol]

Same here with my TCL, no volume or power control through the chromecast remote in IR and HDMI CEC. I guess the problem is on tcl

[leonlevy]

The problem It's not on the TCL, because before the last remote firmware update, it was working fine

[Pol]

So we have to wait on a firmware update from TCL to fix this problem while it’s not clear if they’re working on it. In terms of the IR, I have to put the remote very close to the tv to control the volume. I have a Fire Stick which works perfectly with my tv in both CEC and IR control

[Pol]

I have tried Chromecast on an older TCL tv 2015 or 2016 model and unfortunately, cec doesn’t work either 

[RebeliousValor]

I just got my tv two days ago and I am having the same problem, is there any update or something to this? I'm thinking of just returning it.

[leonlevy]

The TV is ok, try any other universal control and it will work perfect, the issue is with the Google chromecast tv control only, Google need to solve this is issue with tcl

[leonlevy]

It's exactly that you wrote,  same issues, I contacted to Google technical support and still waiting for a solution, thanks.

[collin1]

tcl

[Flynnt]

I'm having the same issue with my, TCL TV and the Google chrome cast remote. Only got the Chrome cast yesterday. Initially the power button worked (but not volume or other buttons). But then I reset (unpaired by mistake (another fiasco by me!). Remote just doesn't interact with the TCL TV. Very disappointing as I have Firestick and it works perfectly. Feel like sending the Chromecast back. 

[iotinkognito]

Still having this issue. It will not turn off the TCL no matter what... Tried at least 40 different tv codes. 

[Lolilemme]

We have the same problem with TLC TV. The remote control doesn’t work. We already tried with new batteries and codes from other brands, and it didn't work.

[CaliWill]

We have the same problem with TLC TV. The remote control doesn’t work. We already tried with new batteries and codes from other brands, and it didn't work.

[leonlevy]

Unfortunately I just installed the last update for the Chromecast Google Home TV and after update the system request remote control updated but the problem continues, very sad

[leonlevy]

IF SOME ONE FROM GOOGLE CAN READ IT, AND TRY TO SOLVE THE PROBLEM???????????????

[Kirix]

Same problem with TCL 55P610. CEC is not working with this model. There is some problem with codes in Chromecast with google TV rc, it has no right IR codes (volume buttons, power button is NOT WORKING).

Google has known about this problem for a few months and doesn't care about it.

[Dsotech]

Same problem, google remote works on all other TVs but my TCL, might return the Google TV reading this thread and buy a fire stick? Which seems to work?

[Juni]

Hi folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[leonlevy]

Juni, yes we still need help, the remote control IR still not working with the TCL TV's, include with the last firmware update to android 12, thanks

[leonlevy]

I just contacted google help without any response 

[Juni]

Hi leonlevy,

Thanks for the response. Do you still have the case number so we can check for you?

Regards,

Juni

[leonlevy]

 [0-0076000032002] hi, I hope it's,  but I'm not sure if it still open 

Thanks in advance 

[Juni]

Hi there,

Thanks for the response. Since the issue is working on other devices and other TCL TV's are getting the same result, it appears that it is isolated to just TCL. Let's try to coordinate with them and see if they can do something about it. We will check this with the team too.

Thanks,

Juni

[leonlevy]

Juni, thanks for your coopration, regarding to TCL, I already contactted few months ago the local TCL support, even as I wrote in previous post I visited the Show Room with the Google remote and it ddin't work with any TV's of the show room, by the TCL technition recomendation I tryed with 3 diferents universal remote controls I allready onwns, in all the cases the Universal remotes the IR works perfects, today I am using a Broad Link RM4 (conecterd to Google assistent) and it works perfect with all TCL funtions, it's mean that the Issue is with the Google remote, not with the TCL's, Thanks

[sybernetics]

Same issue here. TCL tv. Remote only works when im super close to the tv.

[Edersong]

We have the same problem with TLC TV. The remote control doesn’t work. We already tried with new batteries and codes from other brands, and it didn't work.