Chromecast won't connect since getting a new Router

[DeeBri]

Our Chromecast will not connect to the app.  We got a new router and it hasn't worked since.  I have done a factory reset on the device, gone out of the app and reopened it.  When opening the app it won't ever recognize the device.  

I know it needs to be connected to wifi, but can't get it to do so.  I've done everything Chromecast says to do.

Please help....

[David_K]

If you've already changed to a different Wi-Fi network, try these steps:

1. Open the Google Home app.
2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your Chromecast, then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Instead of factory resetting your Chromecast, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

[DeeBri]

Thanks.  I did.  When it goes to look for a device, it cannot find the device.  I also did a factory reset and same thing.  What is the next step when it can't locate the device?

From what I've read, it can't locate the device because it's not on wifi, and it's not on wifi because I have to log into it on the app to set it up.    PLEASE HELP.

[David_K]

Do you have Wifi and Bluetooth both turned on? If you open the Wifi settings on your phone, do you see a Wifi network with the name "ChromecastXXXX"?

[DeeBri]

Yes.  Both are on.

[Annna]

I’ve done all this too and the device my tv can’t be found by the Google Home app. Are there any other suggestions of what can be done? 

[DeeBri]

I would love to do a virtual chat or actually speak to someone if possible.

[David_K]

Not a problem. If you'd prefer to do that, click here:

Contact Us - Chromecast Help

[JenniferV]

Hi folks,

I appreciate your help here, davidking.

DeeBri and Annna, I'm sorry to hear that you're still having trouble connecting your Chromecast to the new network. Have you contacted our support team using the link shared by our Product Expert? Do you still need help? You can also try to check your router settings. See the information below:

Enable these settings on your router, if applicable:

• Universal Plug and Play (UPnP)/Multicast
• Internet Group Management Protocol (IGMP)

Disable these settings on your router, if applicable:

• AP/client isolation
• Virtual Private Networks (VPNs)
• Proxy Servers

Note: If you aren’t not familiar with these settings, you may refer to your router manufacturer's documentation or you may contact your internet service provider for help.

Thanks,

Jennifer

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[JenniferV]

Hey there,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand, Princess.

Best,

Jennifer

[DeeBri]

Our Chromecast will not connect to the app.  We got a new router and it hasn't worked since.  I have done a factory reset on the device, gone out of the app and reopened it.  When opening the app it won't ever recognize the device.  

I know it needs to be connected to wifi, but can't get it to do so.  When I checked the wifi on my phone with chrome cast there is no connection.  

Please help....

[David_K]

Duplicate. Answered here:

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-won-t-connect-since-getting-a-new-Route...

[JenniferV]

Hello there,

Thanks for sharing his other thread, davidking.

DeeBri, it looks like you've posted your concern twice and we have responded to it.

I'll merge this on your other thread — please continue the conversation there and try the additional steps as this one will be locked automatically once merged successfully. 

Best,

Jennifer