Chromecast won’t connect to new modem

[abellaj]

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Original Poster:Vikki Barlow

Rebooted chromecast, rebooted router, tried different frequencies, opened access control, factory reset chromecast

[abellaj]

Hello, thanks for taking the time to post your issue.

To change the WiFi network that your Chromecast is connected to, follow steps at

https://support.google.com/chromecast/answer/7331010

Can't establish Wifi connection to Chromecast?

Please try 5 common troubleshooting steps to resolve connectivity issues with your Chromecast.

Try Chromecast on the SAME 2.4 (Chromecast 1st gen requirement) Ghz frequency wifi router band as your Android devices

From: James

(Platinum Product Expert)

[Jeran]

Hey there Vikki,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Vikki, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, James!

Best regards,

Jeran