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Chromocast with Google TV screen lock problem

Ozgen
Community Member

‎06-22-2023 12:22 AM

Hi,I bought the device  (Choromecast with Google Tv)from America and I am using it in Turkey. The last time I wanted to use it, when I touch and open the Chromecast application on a Samsung TV, only the big Google logo appears on the screen and the application does not open. As far as I read from the forums, I plugged the power cable by holding the tiny white button on the device, the yellow light turned white after a while, but the problem did not change again, I ask you to help please.image0.jpeg

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MagicAndre1981
Silver Product Expert
Silver Product Expert

‎06-22-2023 11:37 AM

Try to contact the support, we are an users try to help other users community but can't solve such issues:

https://support.google.com/chromecast/gethelp

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Ozgen
Community Member
In response to MagicAndre1981

‎06-25-2023 12:44 AM

I wrote to the linnk below and still waiting answer.

https://support.google.com/chromecast/gethelp
I understand that when you buy this type of product, it is very difficult or impossible to get technical support, if you have a problem with the product, you have to throw it away.

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