Connexion

[Kirikou]

Bonjour quand je veux connecter mon wifi a mon Chromecast mais il me dit qu'il ne peut pas s'y connecté,comment faire ?

[JenniferV]

Hi Kirikou,

Sorry for the late response. Let's check on this further.

A few questions: What type of Chromecast device do you have? Is this an initial setup or working previously? If working previously, are there any changes in your Wi-Fi router? What's the LED light status in your Chromecast?

Try these steps:

1. Make sure the Chromecast device is within 15-20 feet of the setup device and the Wi-Fi router.
2. Reboot your Chromecast, Wi-Fi router, and mobile phone.
3. Uninstall and reinstall the Google Home app.
4. Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
5. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there.

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi Kirikou,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer