Every time I start Peacock and other apps on google Chromecast on my TV, it defaults to English AD (Audio Description). It has to be turned off each episode and then defaults right back when a new episode begins. Nobody can seem to provide a solution for this, can anyone help?
Yep. I can't find the post/thread but the exact same thing.
I don't think it is a Chromecast side issue as it was also happening on Android TV/Roku etc. I edited that as it may be a Chromecast side issue if you have other apps doing the same. The escalation will help figure it out but I wanted to let you know.🙂
Which other apps is this happening besides Peacock?
Couldn't hurt to reinstall the Peacock app and see if that helps.
I did let the team here know and I also suggest that you reach out to Peacock support to let them know.
JillG, thanks for escalating this thread. I'll take it from here.
MichaelEColucci, may I know if the issue is also happening when casting video content from the Peacock app on your phone to the TV? Could you please tell us the other apps you're having an issue with aside from Peacock? Please reboot your Chromecast with Google TV (4K) and plug it in on a different HDMI port on your TV.
Also, please try to reach out to Peacock so they can also check this on their end.
I'm not casting - I'm using the apps on the actual streaming aspect of the google tv. Furthermore, it's not a peacock issue as this is not happening when i stream on my samsung TV which has these newer apps. Please advise 🙂
Wouldn't hurt to mention that the show default is written wrong, assuming of course that defaults are transmitted with the show. Pretty simple fix, actually. Quantum leap and Brooklyn 911 (I don't watch that last one). When only a specific show is having the issue, then the show must be the problem.
I checked on our end and it looks like you've already filled out the form and you're currently talking to one of our Senior Support representatives. Also, I tried researching this, and found this information from Peacock. This might be the setting that BonobianMonster is talking about. You can give it a try:
You can also continue your conversation with our support team so they can further assist you.
How's it going? Have you had a chance checking the information I've provided above? If the issue persists, please let the support representative know about this by replying to the email.
Also, I'll lock this thread after 24 hours so continue the conversation there.
The Chromecast with Google TV devices has the closed caption setting, but no Audio description settings.
Follow the steps below to turn off/on the closed captions:
Important: Your caption preferences might not apply to certain apps.
The steps provided above are for close captioning only since AD description settings aren't available in the Google TV settings. I've checked your case, and it shows that our Senior Support representative sent you a new message. You may reply to it so he can further assist you.
the steps above do not solve the issue. It’s frustrating that google cannot solve this issue given that multiple people are having the same problem. Casting from my phone, Peacock does not default to English AD. But that is not a solution. I should be able to use the apps on the chromecast as. Stand alone streaming service without this issue.
Can you please escalate this? Thank you