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Established Chromecast w/4k TV dropped off Home app, can't find device anymore

SmilingBeluga
Community Member

It's worked great since we bought it ages ago. On Saturdays we rent movies from the Play store and later watch them on our tv using the Chromecast. The movies are always in the Library tab. Went to watch last night, went to the library section, movie was there, selected it and it showed up as a rent/buy option.  We'd already paid for it, email confirmed. Backed out, tried again, still wanted us to pay to rent it.  I then decided to check the Home app to see if there was an issue I could resolve with a restart of the Chromecast.  That's when I discovered it's no longer in my Home app as a device. Nor is it listed as a device needing connection. 

I tried multiple times to add a new device but it just isn't finding it.  Phone and TV and Chromecast are all on the same wifi network. Wifi and Bluetooth are on. Mobile date is off. I've unplugged the Chromecast and let it sit a bit. Still not able to find it. Light is a solid white. Restarted my phone. Home app is fully updated. My android phone is fully updated. Chromecast auto updates itself. Restarted the router, just to say I have done all the steps but the Chromecast itself works great anyway. (Well aside from the new loss of sound issue when turning it off and back on but that's unrelated it appears).  I even factory reset it to see if that would enable Home to find it. Nope.

I'm not sure if that's why it wanted me to pay again to rent the movie, but it obviously recognizes my account as it did add it to my library section after we rented it, just as unpaid instead. How do I resolve this? Thanks!

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi SmilingBeluga,

 

Thanks for reaching out, and sorry for the delay. If possible, could you try to use another phone for setup and observe if it makes a difference? Make sure that you are using the same account as the one that you used to purchase the movie.

 

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hi SmilingBeluga,

 

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Sincerely,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan