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Estou com problemas

Erika-laeck
Community Member

Meu Chrome está aparecendo uma imgengem que significa que meu aparelho foi reiniciado várias vezes e por isso ele precisa ficar numa espécie de " carregador" e eu deixei a mais de 2 dias e nada ele só fica aparecendo HDMI e quando vou apertar o botão pra reiniciar ele trava na tela de novo. Alguém poderia me ajudar ? Isso já aconteceu com alguém antes ? O que devo fazer ? Desde já muito obrigado! 

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Erika-laeck,

I am sorry about the late response, thank you for your patience! Were you able to fix that Chromecast issue? If not, I'd be happy to help out, since I know these issues can be tough to solve on your own. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What type of Chromecast do you have?
  • What color is the LED light on the Chromecast?
  • Have you already factory reset the device?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Erika-laeck, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran