Showing results for 
Search instead for 
Did you mean: 

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Only Youtube is pixelated on Chromecast 4K

HiMy connexion speed is OK. When i try the 2nd generation of chromecast, youtube works.I can cast it from phone without problem.But when i try with the new chromecast, i cant see the picture (i see only lot of pixels).If i try the youtube app from Go...

enpix by Community Member
  • 2 replies
  • 0 kudos

Chromecast with Sony AV receiver cannot play over speaker group

Hello,I connected my Chromecast to my Sony AV receiver over the hdmi DVD slot. I can hear music over the 7.1 system (TV off) alone, but when adding to a speaker group with my nest speakers I can no longer stream music. I checked that all appliances a...

AngelY by Community Member
  • 3 replies
  • 0 kudos

Can't cast phone screen

Hi I can't cast from my phone screen. Only reason I bought chromecast was coz I want to watch BBC maestro course on my TV.Instructions fell at 1st hurdle as there is no "Google play services" listed in my apps to turn on microphone permissions. Is th...

Qlqlp by Community Member
  • 4 replies
  • 0 kudos

Cannot select another Google account

After installing my chromecast with google tv on my personal account, i added my friend´s google account.In the accounts menu I can choose my own account, configure a child account and I see my friends account.However when I select my friend´s accoun...

EduoardP by Community Member
  • 9 replies
  • 0 kudos

Chromecast tv 4k disconnecting Wifi

My Chromecast 4k is intermittently disconnecting from wifi.I read other posts that recommend resetting my router...but my other devices stay connected just fine!Why is only my Chromecast having this problem and how do I fix this?

Mcol by Community Member
  • 3 replies
  • 0 kudos

Changing internet providers

Hi, I have Chromecast on my dumb tv in my bedroom and just changed internet providers. When I turned my tv on it says ‘can’t connect to wifi’ how do I connect my new wifi to my chromecast

Mi marca de TV no aparece en la lista de Chromecast

Buenaaass. ¿Alguien podría decirme que marca de tv es compatible con mi tv marca ICARUS de 49" para poder configurar el control de remoto de Chromecast?. No aparece en el listado de marcas de tv.

Lucia1 by Community Member
  • 3 replies
  • 0 kudos

Chromecast wont log into youtube account

I have never had this issue before, but now my chromecast is logged out of my youtube account (it usually logs on when i cast from my phone). There is no option to do it via the controller or in the app, Im still logges in on my phone. This essential...

UndgWiz by Community Member
  • 3 replies
  • 0 kudos

Resolved! Location setting error

I purchased a brand new chromecast hd from google store Australia. Having signed in and set it up I cannot install apps as the chromecast is telling me I’m in the wrong country. It’s showing American apps. I’m not using a vpn, am on a local network a...

Bp123456 by Community Member
  • 5 replies
  • 0 kudos
Top Kudoed Users