cancel
Showing results for 
Search instead for 
Did you mean: 

Chromecast Remote not working after firmware update

EagleDan
Community Member

So I believe my Chromecast remote has just done a firmware update as I had a solid white light on the remote for a short while. Since then the remote does not connect at all. 

 

I have tried the following things to fix it and nothing has worked:

1. I have changed the remotes batteries for 3 different brands all of which I know are working. 

2. I have tried disconnecting the device and forgetting it to reconnect. However when holding the back and home buttons together but I don't get a pulsing light (I've held it for up to 20 seconds and nothing) 

3. I have also tried restarting the Chromecast itself and then repeating steps 1 and 2 but still nothing at all. 

 

Any help or ideas for this?

1 Recommended Answer

aperezdeleon
Community Specialist
Community Specialist

Hi EagleDan,

 

Thanks for posting in our community.

 

You've done a great job on the troubleshooting, you're almost there!

 

My recommendation would be to try another factory reset on your Chromecast device following this article about Troubleshooting the Chromecast voice remote. The important part is to make sure you hold the Home button while reinserting the batteries.

 

What specific Chromecast device are you using? As a last troubleshooting step, you could perform a factory reset on the Chromecast to get a fresh start on the setup.

 

Please keep me updated.

 

Regards,

Angel.

View Recommended Answer in original post

6 REPLIES 6

aperezdeleon
Community Specialist
Community Specialist

Hi EagleDan,

 

Thanks for posting in our community.

 

You've done a great job on the troubleshooting, you're almost there!

 

My recommendation would be to try another factory reset on your Chromecast device following this article about Troubleshooting the Chromecast voice remote. The important part is to make sure you hold the Home button while reinserting the batteries.

 

What specific Chromecast device are you using? As a last troubleshooting step, you could perform a factory reset on the Chromecast to get a fresh start on the setup.

 

Please keep me updated.

 

Regards,

Angel.

EagleDan
Community Member

I managed to do a factory reset on the remote and that has fixed the issue. Thank you so much for the help on resolving this 

TTHFlett
Community Member

I'm having the same issue. Since the remote firmware update to v26.6, none of the custom buttons work. When trying to set the up the remote to work with my Samsung TV and Yamaha recorder it becomes unresponsive. 

 

Doing a factory reset on the remote only fixes the issue temporarily - until the remote automatically updates the firmware to v26.6. a

Knoxyboy3127
Community Member

I have done everything you said to do and it still isn't working at all 

What should I do 

Knoxyboy3127
Community Member

My remote is not working