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gicounts · 02-28-2023

Amazon Prime Video suddenly stopped streaming. I've rebooted the device, deleted the cache, then the data, then the entire app and reinstalled. Still won't play. I can open the app on my phone and cast to the TV. The Prime Video app opens on Google T...

gicounts · 03-29-2023

I will submit a request through Google TV. This streaming playback issue is isolated to the Prime app on Google TV. I can stream using my Android phone and my wife can stream using her iPhone. I don't know what else to do. Thanks for your help.

gicounts · 03-22-2023

Hello, thanks for checking in. I have not received a card response on the Amazon forum.Just now I tried streaming the trailer for Nope. It failed with the message: Something went wrong. Please try again later. For more help, go to amazon.com/videohel...

gicounts · 03-16-2023

There doesn't seem to be a way to open a case with Prime. I did post on their user forum. I have been able to get an occasional trailer to play. But the problem persist with movie playback. It's interesting that I'm about to browse thumbnails and als...

gicounts · 03-14-2023

Thanks for the link. Prime Video on Google TV still doesn't work. I can start a video on my phone and cast it. Once started I can pause/play using the remote. This is so puzzling. Prime is the only app that won't play. Here's the other twist: if I cr...

gicounts · 03-02-2023

I just replicated your results. Generated a hotspot and was able to stream over 2.4GHz and 5GHz. Switched back to my TMobile fixed wireless and it failed. But I'm still hesitant to declare it a WiFi issue because I can stream it using the Prime app o...

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