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External USB storage issue after update to Android 12

icovelev
Community Member

Long story short my CCwGTV updated itself to A12 and now after a reboot, the apps that are installed on the external usb drive are not visible on the Home Screen. It takes about 2-3 minutes for the usb drive to reconnect automatically and then I have to force stop the google tv launcher, so the apps to reappear again, but not in the same places as before. I tried to resolve the problem by moving the apps to internal storage after that reformatting the usb drive and moving the apps back, but the issue is still here. I tried another usb drive and sd card as well, factory reseting the device didn't help either. Initially after the update the device was basically trash - laggy and unresponsive, now after the reset it's a bit better, but this thing with the reconnecting of the external storage is really frustrating me. On Android 10, the usb was reconnected during the boot sequence and all apps were visible immediately and they were on the correct place on the Home Screen. I am open to suggestions, on potential ways for fixing this.

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there icovelev,

I'm really sorry to hear that your Chromecast with Google TV is not playing nicely with your USB storage. Looking at the troubleshooting you've already tried, it may be best for you to speak with Chromecast Support, as they would have more tools to look into this. Would you be able to fill out this form to have Chromecast Support reach out to you?


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Azarco
Community Specialist
Community Specialist

Hello icovelev,

It's us again. Have you had the chance to fill out the form?

Thanks,
Alex

Azarco
Community Specialist
Community Specialist

Hi icovelev,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.


Regards,

Alex