Faulty remote.

[Andyaceclark]

Looking to get my remote repaired before warranty expires. Only 2 buttons work voice and netflix button. Can't use it.

[JillG]

Hi @Andyaceclark 

You'll need to contact support directly for any warranty returns.

Here's a link to https://support.google.com/chromecast/gethelp . Just go through the form and you'll get the correct contact options.

Jill

[Muddi]

Hey Andyaceclark,

I hope we were able to answer your question with the info provided by @JillG . If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.
 

Cheers,

Muddi

[Muddi]

Hi Andyaceclark,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Andyaceclark]

Still can't get a repair ticket. As it keeps saying open ticket.

[Jeran]

Thank you for helping out on this thread, Jill and Muddi!

Hey there Andyaceclark,

That's no good to hear; would you be able to provide your case ID so I can check on the status of your ticket?

Best regards,
Jeran

[Muddi]

Hi Andyaceclark,

I just wanted to follow up on this. Please provide the case ID so we can check the status.

Cheers,

Muddi

[Jeran]

Hey Andyaceclark,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran