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Gboard on Google Chromecast w Google TV not working properly

pawlusho
Community Member

Hi,

The cursor on the Gboard does not move down to the keyboard in order to choose the specific letters. It did work at first. I can t sign in to my streaming account. Any suggestions? Also the picture of the Gboard on the TV is larger with a white background above.

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there pawlusho,

I apologize about the late response, thank you for being patient! Were you able to fix that Gboard issue? If not, I'd be happy to help out, as I can imagine this issue is quite tricky to troubleshoot on your own. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What phone are you using the Gboard on?
  • What app is this issue occurring in?
  • What troubleshooting steps have you already tried?

I recommend that you make sure the Chromecast's firmware is up-to-date, the Google Home app is up-to-date, and try to see if other phone keyboards are having the same issue. After, I would recommend that you clear out the cached data on the Gboard app.

 

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, Jeran.

 

pawlusho, how's it going? Did you manage to get your device working?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi pawlusho,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer