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Google Assistant button does nothing on Chromecast with Google TV

Zahogan
Community Member

The Google Assistant button on my Chromecast with Google TV remote does not summon the assistant, even though the device is linked to my account (via Google Home) and the required permissions have been granted. Tried changing the Assistant settings directly through my account on my phone (via the Home app and the browser), restarted the device multiple times, and unlinked and re-linked the device to my account to no avail, factory resetting my device is my last resort if this cannot be solved through other means. If anyone has an idea of what might be the issue, please let me know.

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

With the assisstant button you need to hold it while speaking, have you done that ?  

If that doesn't work, a factory reset of the Chromecast may be in order (you can reset the remote only but I doubt that will do anything). 

View Recommended Answer in original post

6 REPLIES 6

Ashepherdson
Platinum Product Expert
Platinum Product Expert

With the assisstant button you need to hold it while speaking, have you done that ?  

If that doesn't work, a factory reset of the Chromecast may be in order (you can reset the remote only but I doubt that will do anything). 

Yes, I hold it as it’s supposed to. I guess I’ll just factory reset my device. Bummer.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Luckily the factory reset isn't too painful , not as easy as a traditional Chromecast but still not too bad.  Please let me know if the reset fixes the issue

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Zahogan
Community Member

I performed a factory reset as a last resort, that fixed the issue.

Jeran
Community Specialist
Community Specialist

Awesome, I am glad to hear that! In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread.

 

Thank you for helping out, Asheperdson!

 

Best regards,

Jeran