08-22-2022 06:00 PM
My Chromecast keeps disconnecting from WiFi. I've tried on the 2.4 and 5hz and still not working. Tried to change wifi channels too.
Wifi sometimes works but after some minutes it starts to disconnect and streaming content stops..
Sometimes it doesn't connects at all.
So frustrating! Read that a lot of people have this issue. Need to solve this ASAP
08-27-2022 10:54 PM
Hi Quiquemorme,
Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast with Google TV. Let's sort this out.
A few questions: when did the issue start? Are there any recent changes in your Wi-Fi network? How far is your Chromecast from the Wi-Fi router?
Try these steps:
Let me know how it goes.
Thanks,
Jennifer
08-30-2022 11:17 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Best,
Jennifer
08-31-2022 08:23 AM
I've followed all the steps and still getting the same problem. Wifi connects but after some minutes it's starts disconnecting. Sometimes it recovers the connection sometimes it doesn't. Router is in the same room so signal is strong.
I don't have wifi problems with any other device.
08-31-2022 03:14 PM
Hey there,
Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Jennifer
09-03-2022 03:25 PM
Hello Quiquemorme,
We haven't received your form. Have you had a chance filling it out?
Regards,
Jennifer
09-06-2022 03:44 PM
Hi there,
It's me again. How's it going? Still need help?
Thanks,
Jennifer
09-10-2022 03:13 PM
Hey Quiquemorme,
I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you still need help, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer