Google chromecast tv 4K

[trmamun]

Stuck on G logo on tv. Reset button also not working. What should I do ? Please help me.

[MagicAndre1981]

Contact support directly about the issue:

https://support.google.com/chromecast/gethelp

[Kimy]

Hi folks,

Thank you for helping out, @MagicAndre1981.

@trmamun, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Alex-Hsu]

https://www.googlenestcommunity.com/t5/Chromecast/Chromcast-With-Google-Tv-stuck-on-G-logo-screen/m-...

Google is just wasting your time, you won't get useful help.

[Kimy]

Hi Alex-Hsu,

Thanks for reaching out. Did you try what @MagicAndre1981 suggested? Let us know if you have questions.

Regards,

Kimy

[Alex-Hsu]

Did you see another THREAD?
Nobody got a solution to this problem.

I was lucky that this problem happened under warranty and the RMA was done.
But others weren't so lucky.

https://www.googlenestcommunity.com/t5/Chromecast/Chromcast-With-Google-Tv-stuck-on-G-logo-screen/m-...

[Juni]

Hi folks,

trmamun, sorry for the delay. Have you had the chance to contact our support team? I want to check if you have additional questions or concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Alex-Hsu, I’m glad you got a replacement for your Chromecast with Google TV (4K).

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni