Google remote wont work

[sgonzo5]

All of a sudden my Chromecast remote stopped working. I tried changing the batteries amd it still didn't work. Then I tried a factory reset (removing the batteries, waiting five minutes and reinserting the batteries while holding the home button) but cant even get the LEDs to flash. I have also tried unpairing the remote, and then repairing but once again I cant get any of the lights to work on the remote.

Any ideas?

[Kimy]

Hi sgonzo5,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. If you’re still willing to try, we have a workaround to troubleshoot this:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Test and observe.
• If it persists, you can factory reset the remote one last time and pair it again.

If it persists, then this is mostly hardware-related now. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.

Let us know. We look forward to your response.

Thanks,

Kimy

[Turul]

hello, I did the suggested course! now the problem is that I put the batteries in, the LED lights up. and the light pulses slowly it goes off after 1 minute but it happens again and again, what can I do?

[Alex_S]

Hi Turul,

We appreciate your efforts. Try to perform another factory reset on the Chromecast Voice remote. Let me know how it goes.

Regards,
Alex