cancel
Showing results for 
Search instead for 
Did you mean: 

HDMI Issues with Amazon Prime

lena1
Community Member

Whenever I try watching something on Amazon Prime, the picture glitches out and I get a message that says there’s a problem with the HDMI connection but I’m able to stream all the other applications on my TV with no problem.  I’m able to see my Amazon Prime account, but as soon as I start to stream is when I get the message

1 Recommended Answer

GothamNY
Platinum Product Expert
Platinum Product Expert

Hi @lena1 my guess would be your TV either has not been updated with a firmware update or can't be updated by the TV manufacturer to support HDCP 2.2 or more which is a minimum for Amazon content. It has nothing to do with your Amazon account.

I would try different ports on your TV as they aren't all the same and one might support the proper CP format required by Amazon.

View Recommended Answer in original post

4 REPLIES 4

GothamNY
Platinum Product Expert
Platinum Product Expert

Hi @lena1 my guess would be your TV either has not been updated with a firmware update or can't be updated by the TV manufacturer to support HDCP 2.2 or more which is a minimum for Amazon content. It has nothing to do with your Amazon account.

I would try different ports on your TV as they aren't all the same and one might support the proper CP format required by Amazon.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, GothamNY!

 

@lena1, still need help with this? Feel free to let us know should you still have other questions and concerns.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi lena1,

 

Just checking in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from lena1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, GothamNY and Jennifer!

Best regards,
Jeran