How to request a chromecast voice remote under warranty

[gustavoriveray]

hey @Xenopodus  I saw in another thread your chromecast voice remote got busted and you couldn't setup your chromecast after factory reset. I'm on the same boat, but couldn't find where to request a voice remote replacement. Would you mind sharing the link or steps to do so?

Thanks in advance

[Xenopodus · Accepted solution]

As I remember it, it was a long process starting with online chat but in the end it was resolved via email with ######### so I suggest you start there. Good luck!

[Xenopodus]

chromecast-support<at>google.com

[gustavoriveray]

Thanks. I'm in the chat right now and it is super frustrating!

[Xenopodus]

Yeah, the process takes a lot of patience. You could just buy a new remote but that feels like giving up 😉

[gustavoriveray]

I ended up buying one. Mine was out of warranty for 4 months (it's 1 year btw)

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from gustavoriveray, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Xenopodus!

Best regards,
Jeran