I cannot complete setup on my Chromecast, fails when trying to sign in to Google Account

[jbuxxy]

Hello,

I'm trying to set up my a chromecast but it fails when trying to sign in.  When I use the Google Home App, (using an iPhone13 and also tried an older Galaxy S9+, it just says sign it failed and to follow the instructions on the Google Home app, which just has me try again.

If I use the remote, I get to the point that I enter my Google account email, then get an error that reads,

"Something went wrong

Sorry, something went wrong there. Try Again.

There was an error during the transport or processing of"

Any help?

[Lameloyal]

I'm having the same issue any luck 

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry for the late response. Let's sort this out.

Quick questions: what Google Account did you use to set up your Chromecast with Google TV, is it a personal or business account? What type of Chromecast with Google TV do you have, is it the 4K or HD model? Please reinstall the Google Home app and reboot your mobile phone, Wi-Fi router, and Chromecast with Google TV. Using a different Google Account might also help.

Let me know how it goes.

Regards,

Jennifer

[dschulz772]

I had a similar issue with my personal account and a Pixel 7. It turns out Battery Saver interfered with setup. Once I turned it off I could sign in and continue setup.

[JenniferV]

Hey dschulz772,

Thanks for sharing your resolution in the Community — it's a big help. Give us a shout if something comes up, you know where to find us!

Best,

Jennifer

[Dan_A]

Hello everyone,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan