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In Google Home, which Cromecast should I delete?

stanhilliard
Community Member

I replaced my bedroom Chromecast with a Chromecast With TV. Now the menus in Google Home show two chromecastes -- even though the old one was removed.

One of the Chromecasts shown in Home, the original one (I think) is named Bedroom2 8878. Google Home shows it connected to the same network as my phone.

The other Chromecast, named Main Bedroom TV in Google Home does not show any network connection at all. But this is the device that the Xfinity App indicates it sees & uses to cast Xfinity programs to my TV.

Q Which device is correct. Which should delete from Home?

13 REPLIES 13

JenniferV
Community Specialist
Community Specialist

Hi stanhilliard,

 

Thanks for reaching out. Let's sort this out.

 

To confirm, can you still see the old Chromecast in the home that you're trying to link or set up your second Chromecast device? Is the old Chromecast still plugged into the TV? Have you tried resetting the old Chromecast device?

 

I'll look forward to your response.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. How's it going? Did you manage to get your device working?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello stanhilliard,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

I was delayed by trouble with my xfinity service. They fixed it. I will get back to you after I verify my previous experience.

Right now I can't remember how I got to the Information I described in my first post.

JenniferV
Community Specialist
Community Specialist

Hi stanhilliard,

 

Sure thing! I'll wait for your update — no rush.

 

Thanks,

Jennifer

stanhilliard
Community Member

Here is my current setup. The home app has changed and now shows the removed chromecast named "Bedroom2 8878" as off line and not connected. The new Chromecast named "Main Bedroom TV" is shown and can be turned on and off.

Another page "Home" shows an earlier obsolete Cromecast device "in your home".  And under "local devices" shows "Living room TV" and "Main Bedroom TV". I Only want current devices to show, which would be "Main Bedroom TV" and "Living room TV". The "Living room TV" is a Sony with Android that might have a Chromecast built in. I haven't tried yet to access it with the Google TV remote or current cell phone..

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Thanks for getting back to us. Could you try to assign the Living Room TV and Main Bedroom TV to a room in the Google Home app? Also, could you please share a screenshot from your Google Home app showing these devices so we can have a better view of your issue?

 

Thanks,

Jennifer

stanhilliard
Community Member

I can't get to the Google home app or to take a screen shot right now. My phone, a Google Pixel 6, has been taken over by something and I can't operate it. Any button/icon or screen method I touch, instead of executing, plays the name by audio (text to voice) that is on the button/icon/etc. I know this because a hearing aid app on the phone sends (by design) all audio to my hearing aids by bluetooth. That is: everything from phone calls to podcasts to voice of names of desktop icons I touch.

Whatever took over the phone prevents execution of my operational commands by only deflecting their names to audio. The only control I have found so far is to boot into safe mode, which turned off the bluetooth connection to my HA's.

If you have advice, or can recommend where I should get advice to recover my Pixel 6 please let me know.

 

JenniferV
Community Specialist
Community Specialist

Hey stanhilliard,

 

Oh no! You may try to check this support website article to get help with your Pixel phone. 

 

Regards,

Jennifer

Update:
My phone is fixed. I found out what the problem was by taking the phone to a Verizon store. They fixed it in about one minute.

The "takeover" of my phone was by TalkBack -- a component of the Android operating system. It is apparently for people with impaired sight. But if it is turned on inadvertently, you can't operate your phone -- unless you know what it is you have turned on and how it works. I think that is a design flaw of Android.

I will shortly post the screen shot of the Google Home app.

JenniferV
Community Specialist
Community Specialist

Hi stanhilliard,

 

Thanks for updating this Community thread and I'm happy to hear that your phone is working now as intended. Feel free to reach back once the needed information is available.

 

Regards,

Jennifer

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, Jennifer!

Hey there stanhilliard,

I'm just checking up on this thread, I'm glad you were able to get this issue resolved! In that case, do you have any more questions or need any additional help? 

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey stanhilliard,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran